Cristal Arebalo

Experience

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  Starbucks

  Jul 2016 - Dec 2018

  Barista

  •Optimized communication skills to customers and staff while performing maintenance tasks in a timely fashion all while under a fast paced environment•Engaged with customers to ensure their time and experience was pleasurable and prioritized time to meet organizations standards•Recognized for quality in customer interaction and team work skills by being rewarded Partner of the Quarter

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  Trumpet Behavioral Health

  Jun 2017 - Oct 2017

  Registered Behvioral Technici

  Utilized Applied Behavioral Analysis (ABA) by implementing clinician behavioral plan with client on the autism spectrumFacilitated academic and behavioral activities including learning color, numbers, shapes and interacting with peers in increase clients knowledge and social skills Client mastered basic shapes and numbers

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  Intervention Center for Autism Needs (ICAN) LLC

  Aug 2018 - now

  Managed front office operations, including scheduling staff and assigning tasks.Ensured customer satisfaction by providing efficient service and resolvingcomplaints.Trained new employees in customer service practices and policies.Maintained accurate records of customer information and transactions.Supervised a team of receptionists to ensure quality standards were met.Supported with administrative duties such as filing documents and answeringphones.Resolved conflicts professionally between staff members and customer Show less •Assists in executing an individualized plan to each child or adult diagnosed with Autism •Ensures confidentiality of clients identity by keeping records in an enclosed environment along with codes for clients names•Assists in executing an individualized plan to each child or adult diagnosed with ASD F84.0•Method, techniques, and practices of data collection, data entry and report writing•Provides clinical support to other BI’s while coordinating with BCBA on the client’s treatment plan•Obtained certification as a Registered Behavioral Technician (RBT) Show less

  • Front Office Manager

    May 2021 - now

  • Program Supervisor

    Aug 2018 - Apr 2021