Ahmed Nabil Abass

Experience

• 

  Raya Telecom

  Apr 2007 - Jul 2007

  Helpdesk Engineer
• 

  Vodafone Egypt

  Jul 2007 - Jul 2020

  -Lead team of 9 that Handle the function of Solutions presales for Large Segments (Corporate, VF Global Enterprises and Vodafone Carrier Services)-Understand the nature of business for the Large Segments customers. -Improve technical and business skills for the team members.-Encourage the team to keep and maintain healthy pipelines and have proper vision about the monthly outlook.-Assure that all team members share experience/knowledge to maintain homogeneous customers’ experiences.-Encourage the team to achieve the required KPIs.-Trying to facilitate a healthy working environment and help team members to innovate.-Making sure that the team-work helps in Vodafone Digital transformation strategy.-Assuring has strong and healthy Pipeline for Digital solutions.-Maintain the good relation between the team and other stakeholders.-Maintain/provide regular reports and analysis to top management.-Translate Vodafone strategy and vision into actions and assure that all team members understand and follow the action plan to achieve this strategy. Show less -Handle the customers' complains through various channels.-Troubleshoot network and various types of connections and VPN problems.-Support various types of customer setups and WAN technologies.-Manage and troubleshoot the configuration related to the 3G connections;• Configuration on our Fixed-network.• Configuration on customer’s HLR.• Configuration of the APN and the IP related to the customer VPN connections. Support international customers like British Telecom and Malaysia Telecom through solving problems they might face with their links to their local customers in Egypt. Work on a project with valued customers like central bank of Egypt by supporting their links between branches which sometimes needs someone to be resident in their premises. Deal with various types of Dslams [Cisco, Paradyne, Telindus, and Alcatel], Routers [Cisco, 3Com, Telindus, Huawei] , PEs [Alcatel, Cisco XRs, Huawei, Juniper], Switches , Converters and MGX .-Full privilege authorization to manage configuration changes on our network that is related to customers’ connections.-Provide proper documentation and Troubleshooting guide which helps all team members.-Send monthly report to the customers about their tickets handled every month.-Coordinate for the planned outages and migrations with the customers.• Supervising:o Trains new colleagues about our tasks, tools, technical information.o Supervise and coach new colleagues.o Monitor the performance of the new colleagues.o Being consulted in PD rating to junior colleagues.o Discussing with the supervisor launching of new applications, services, and share the outputs with the team.o Handle some customer escalations incase of the absence of the supervisor.o Act as Supervisor for the Account Angels team Show less

  • Large Segments Presales Assistant Manager

    Sept 2015 - Jul 2020

  • Corporate Pre-sales Senior Engineer

    Feb 2014 - Sept 2015

  • FIXED DATA SUPPORT SR. ENGINEER

    Jul 2007 - Jan 2014
• 

  Vodafone Business

  Jul 2020 - now

  Carrier Services Solutions Sales & Presales Manager

   Lead Vodafone Carrier service (whole Sales) both Sales and Presales functions assuring smooth delivery and Revenue generation. Responsible about Budget planning for Carrier Business and wholesale. Keep healthy working environment to help team member to innovate achieving department KPIs. Encourage the Sales team to keep healthy pipeline and proper vision on business continuity. Working with Reporting Team to digitize the Sales pipeline reporting process for accurate reporting to management. Assure that Presales team has strong relation to our technology departments stakeholders fulfilling partners technical requirements with compatible solutions. Enhancing/digitizing the presales technical documentation process so that delivery team can have smooth delivery to carriers solutions. Develop the business and technical skills for all the team. Develop business within international accounts across Americas, Europe, Africa, GCC and Asia. Develop and implement strategies for VF international business development across the region. Expanded VF international and global Presence by having centralized POPs worldwide. Expand international solutions portfolio to include Hosting, Messaging and IOT beside the connectivity. Translate global objectives into innovation and products roadmap, taking into account local competitor, regulatory and economic contexts. Agreed on partnership with international carriers to cover more locations not covered by VF Presence. Established new partnership with international carriers. Show less