Bill O'Neill

Bill O'Neill

Front Office Manager

Followers of Bill O'Neill120 followers
location of Bill O'NeillWichita, Kansas, United States

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  • Timeline

  • About me

    Senior Site Reliability Engineer at Marriott International, ITILv4

  • Education

    • The University of Alabama in Huntsville

      1989 - 1992
      Bachelor of Science (BS) Management Information Systems
  • Experience

    • Huntsville Marriott

      Jan 1995 - Jan 1997
      Front Office Manager

      • Responsibilities included: training, budgeting, forecasting, performance reviews, critiquing and overall management for over 50 associates.• Executive Committee member, responsible for monthly TQM presentation during new hire orientation.

    • Marriott International

      Jan 1997 - now

      • Provided first tier computer software, hardware, and property system support for over 350 full service Marriott properties across the world. Developed skills and knowledge of the IBM RS6000 server platform, compatible hardware, TCP/IP,AIX, UNIX, Linux and Microsoft platforms and programs including, but not limited to, Word, Outlook, Excel, and PowerPoint.• Perform network administration on an Ethernet LAN and Frame Relay/T1/X.25 network.• Work in conjunction with vendors in troubleshooting and servicing hotel hardware. Show less

      • Senior Site Reliability Engineer

        Apr 2023 - now
      • Incident Manager

        Aug 2019 - Aug 2023
      • IT Lead Business Analyst

        Aug 2010 - Aug 2021
      • Senior Support Analyst

        May 2006 - Aug 2010
      • Support Analyst

        Jan 1997 - May 2006
  • Licenses & Certifications

    • ITIL Foundation Level

      PeopleCert
      Jun 2021