Lucy Bosher (she/her)

Auckland, Auckland, New Zealand

213 followers

Timeline
About me
Conversational AI | Chatbot | NLP | CX Design
Education
- Rangitoto college
  2007 - 2009
  English studies, classical studies, drama, media
  Activities and Societies: Scholarship Classics and English, Drama group
Experience
- Farmers trading company ltd
  Aug 2013 - Jan 2014
  Retail sales representative
  Customer service, sales support, merchandising
- Vodafone
  Jan 2014 - Jul 2020
  Daily management of Consumer customers with outstanding balances on their mobile and fixed services, inbound/outbound calling and working to reduce involuntary churn and 61+ day’s debt. Customer service, billing disputes, post sale support, mobile technical support, Rural Broadband billing and technical support, escalations, meeting KPI targets, email support.
  - AI Conversation Specialist
    Jun 2019 - Jul 2020
  - Process Improvement Analyst
    Nov 2018 - Jun 2019
  - Consumer Collections Specialist - Billing Experience
    Nov 2015 - Nov 2018
  - Customer Service Representative
    Jan 2014 - Nov 2015
- Vodafone new zealand
  Jul 2020 - Apr 2023
  Ai specialist
- One new zealand
  Apr 2023 - now
  - AI Specialist
    Jun 2019 - now
  - AI Specialist
    Apr 2023 - Apr 2023
- Contact energy ltd
  Apr 2023 - now
  Product specialist automated channels
Licenses & Certifications
- Project management level 4
  New zealand qualifications authority
  Sept 2019

Lucy bosher (she/her)