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Lucy Bosher (she/her)

Lucy Bosher (she/her)

Retail Sales Representative

Followers of Lucy Bosher (she/her)213 followers
location of Lucy Bosher (she/her)Auckland, Auckland, New Zealand

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  • Timeline

  • About me

    Conversational AI | Chatbot | NLP | CX Design

  • Education

    • Rangitoto college

      2007 - 2009
      English Studies, Classical Studies, Drama, Media

      Activities and Societies: Scholarship Classics and English, Drama group

  • Experience

    • Farmers Trading Company Ltd

      Aug 2013 - Jan 2014
      Retail Sales Representative

      Customer service, sales support, merchandising

    • Vodafone

      Jan 2014 - Jul 2020

      Daily management of Consumer customers with outstanding balances on their mobile and fixed services, inbound/outbound calling and working to reduce involuntary churn and 61+ day’s debt. Customer service, billing disputes, post sale support, mobile technical support, Rural Broadband billing and technical support, escalations, meeting KPI targets, email support.

      • AI Conversation Specialist

        Jun 2019 - Jul 2020

      • Process Improvement Analyst

        Nov 2018 - Jun 2019

      • Consumer Collections Specialist - Billing Experience

        Nov 2015 - Nov 2018

      • Customer Service Representative

        Jan 2014 - Nov 2015

    • Vodafone New Zealand

      Jul 2020 - Apr 2023
      AI Specialist

    • One New Zealand

      Apr 2023 - now

      • AI Specialist

        Jun 2019 - now

      • AI Specialist

        Apr 2023 - Apr 2023

    • Contact Energy Ltd

      Apr 2023 - now
      Product Specialist Automated Channels

  • Licenses & Certifications

    • Project Management Level 4

      New Zealand Qualifications Authority
      Sept 2019