Experience

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  Tiffany & co.

  Sept 2011 - Jan 2012

  Jewelry sales professional
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  Capital one

  Mar 2013 - Feb 2016

  Teller supervisor(operations supervisor)

  -Strategic Matter Expert for Currency Transaction Reports throughout the South Brooklyn District-Accompanied District Operations Consultant on Branch Operational Assessments-Develop and create concepts for teller referral increase rate via demonstration of successful sales skills-Host weekly district operational conference calls to update other Lead Teller staff on new policies

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  Santander bank, n.a.

  Feb 2016 - Jan 2017

  Operations manager

  -Ensured that branch staff adheres to compliance regulations, while maintaining operational integrity-Actively participated in team building, staff development and staff coaching-Conducted training sessions for all staff members on new policies, products, procedures and resolving customer issues-Strategically arranged audits of vaults, ATMs and teller cash residuals-Advocated for fraud prevention and detection

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  Ice - international currency exchange

  Jan 2017 - Oct 2017

  Branch manager

  -Proactively managed a successful multi-location MSB (Money Service Business) and ensure that it is audit ready at all times -Coached staff to supersede sales goals by demonstrating and developing healthy competition for my team -Combated and prevented terrorist financing such as money laundering, smurfing, structuring, aggregation and crossing

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  Geico

  Nov 2017 - Sept 2018

  Liability claims examiner

  -Supervise claims to ensure that proper protocol methods have been followed in order to come to a liability decision-Analyze evidence and establish proof of loss by examining documentation presented to resolve complex exposure claims-Determine the extent of insured liability concerning personal, casualty, or property loss or damages, and conduct settlement with claimants-Legally negotiate with adverse carriers to avoid arbitration and further legal action on behalf of the GEICO insured Show less

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  Tiffany & co.

  Nov 2017 - Mar 2025

  Deepen the relationship with clients as the Guest Experience Manager to achieve/exceed sales targets. Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand. Develop and manage strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization. Lead, develop and support the entire team. Identify business opportunities and implement action with a heavy focus in CRM and client development. Show less The Tiffany Academy for Excellence and Diversity in Retail Leadership is an immersive rotational program in retail management and corporate divisions aligned with merchandising and marketing activities for high-potential career professionals. The program provides valuable experience, knowledge, and foundation to become an effective leader and grow a successful career with Tiffany & Co.My first rotation was spent as a part of the Management/ Leadership team in Wall Street, NYC. My second rotation was spent on the Tiffany for Business Sales Development Team in corporate (NYC). Show less

  • Team Manager-Fashion Show

    Apr 2022 - Mar 2025

  • Team Manager-Bellagio

    Mar 2022 - Apr 2022

  • Assistant Manager-Bellagio

    Sept 2020 - Mar 2022

  • Assistant Manager- Fashion Show

    Aug 2019 - Sept 2020

  • Tiffany Academy for Excellence in Retail Leadership

    Sept 2018 - Aug 2019

  • Sales Professional

    Nov 2017 - Sept 2018