Experience

• 

  Wipro limited

  Sept 2014 - Dec 2015

  Technical support representative

   Responsible to provide Tech Support for HP Laptops Phone Based. Handling Hardware and software troubleshooting for HP Laptops Meeting the targets of Productivity, Customer satisfaction, RPC and Quality scores. Providing Technical Assistance to Hp Customers. Ensuring customer satisfaction.

• 

  Selectsys india pvt. ltd.

  Feb 2016 - Jun 2018

  Technical support representative

   Responsible to provide Tech Support for all Laptops Desktops & tablets Phone Based. Handling Hardware and software troubleshooting all Laptops & desktops Meeting the targets of Productivity, Customer satisfaction, RPC and Quality scores. Providing Technical Assistance to Teammates Ensuring customer satisfaction.

• 

  Ibm

  Jun 2018 - Aug 2021

  Technical support associate

   Responsible to provide Tech Support to terminal users worldwide: through chat calls and webtickets. Handling software troubleshooting for all the applications within apm terminals Meeting the targets of Productivity, Client satisfaction, RPC and Quality scores. Providing Technical Assistance to Teammates Ensuring end user satisfaction.

• 

  Kyndryl india

  Aug 2021 - now

  Technical support associate