Experience

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  Scientific and medical supplies co. (sms)

  Dec 1995 - Sept 2014

  Service manager

  − Troubleshoot Electronics Down to the Component Level.− Operating system Software troubleshooting.− Technical issues diagnosis and spare part replacements.− System software and hardware upgrades and updates.− Excellent IT networking knowledge, experience and troubleshooting. − Certified trainer for Toshiba systems conducting annual service training new employees after each update training till Jan 2014− Dealing with HP systems (CSN, Part surfer, GCSN & SharePoint), Toshiba system (Weblord) till Jan 2014, Asus system and dealing with Samsung system (GSPN)− Directed the IT programmer to customize the new CRM system to release and replace it with workshop system− Reporting to the financial manager, inventory manager and to the service manager regarding the part ordering through (GP) 2010− Monitoring the devices to avoid (repeated repair, control part per incident) and publish the service notes to the staff to control the KPIs.− Consulate the technicians & the engineers to solve the service cases− Achievements− Increased the repaid 25% a year.− Increased the percentage of the customer satisfaction up to 4.5 out of 5.− Reduce overhead costs and expenditures by 20%. Show less

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  Fourmed

  Feb 2015 - now

  Service manager

  − Delegating and directing service tasks, managing service team and accurate monitoring of current projects to ensure the team's objectives and achieve sales goals.− Assisting and performing some administrative tasks, such as managing and updating pending invoices, processing and execution of new orders till final project acceptance.− Tracking products and spare part inventory to guarantee the availability of the critical parts under service contracts and to identify the slow movements items and coordinate with the sales team accordingly.− Setting up service desk ,evaluating and maintaining its efficiency by improving service methods to increase the service desk's productivity − Handling complaints professionally − Auditing service department financial status to achieve assigned annual budget.− Maintaining a knowledge of medical industry regulations, restrictions, and country or customer related rules and regulation − Helping to train new employees in company procedures and to involve them in the work environments − Maintaining strong relationships with manufacturers, dealers and keep professional business approach, managing the technical issues with them within restricted time frame and negotiating the service cost and technical solution options and technical recall− Supervision and execution of new software update for the medical devices− Supporting sales representatives in different aspects such as after sales support− Cooperate with the medical contractor to finalize room requirements (electromechanical requirements, walls lead lining, HVAC, floor PVC, etc.) − Review room design and cooperate with architecture engineer to guarantee the best workflow.− Setting up meeting with client, consultants & involved project’s contractors. − Advance technical troubleshooting and problem-solving options − Maintaining minimum down time. Show less