Experience

• 

  Toromont industries limited

  May 1997 - Apr 1999

  Telecommunications analyst and helpdesk coordinator

  Trained workers on use of telephone and voicemail systems.Consultant for all locations on purchasing of hardware, software, cellular phones.Performed moves, adds and changes of telephone and voicemail for 3 locations.Created a Voicemail Quick Reference Card for company wide use.Coordinated the installation of a new phone system for 30 users at a new site

• 

  Hewlett packard enterprise

  Apr 1999 - Jun 2007

  Responsible for managing multi-user incidents in support of the University Health Network and Mount Sinai Hospitals representing a total of 10,000 users. Organized the support groups and engaged appropriate levels of management to ensure incidents were resolved and service level agreements (SLAs) were met. Responsible for supervising 20 help desk analysts supporting the University Health Network and Mount Sinai Hospitals representing a total of 10,000 users. Provided 1st level telephone support to University Health Network and Mount Sinai Hospitals 10,000 users on network issues, Microsoft applications and twenty third party software titles while meeting Service Level agreements

  • Tactical Incident Manager

    Nov 2003 - Jun 2007

  • Team Lead

    Jul 2003 - Nov 2005

  • Service Desk Analyst

    Apr 1999 - Jul 2003
• 

  Blake, cassels & graydon llp

  Jan 2008 - Aug 2016

  Supervisor, technology services
• 

  None

  Aug 2016 - Nov 2021

  Care giver
• 

  Dxc technology

  Aug 2022 - now

  Customer service advisor

  Supporting Everest clients, agents and customers with their pre and at time of need requirements.