Experience

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  Tnt express

  Nov 2007 - now

  Participate with regional office management on global project to design solutions dedicated to satisfy the requirements of the potential global customers.Maintain projects communication between involved functions & countries to develop customer solutions.Write internal and external SOP (Standard Operation Procedure) to guide involved functions implementing projects.Attend business meetings and present TNT’s services to customers.Propose alternative value added solutions in terms of services and products to gain win-win solutionsCoordinate with regional Business Solution team in Singapore to implement MNCs projects.. Show less Identify potential and new customers from all sources, qualify their demand and set up meetings for Field Sales.Address requirement of the customers, offer creative solutions to maximize revenue opportunities.Ensure the satisfaction and development of existing customers through building of good lasting relationships.Follow up the road shipments to ensure them carried and delivered smoothly.Receive complaints from customers (if any), offer solutions to solve them in the shortest period of time.Work to achieve targets provided by company.Ensure all data is captured in relevant TNT operational and sales information systems.Make internal communications with all related department to support customers and sales activities.Ensure accurate and timely reporting to General Director and Road Freight Manager of all figures and other relevant reports and analysis. Determine customer needs and provide the best solutions to satisfy customer needs.Provide fast, efficient and reliable information to clients and on time respond to their queries and complaints.To provide the customer with suitable solutions relating to problem shipments or complaints, to satisfy their needs, and to maintain and enhance their loyalty to TNT.To identify and act on selling opportunities to retain or generate revenue, whilst providing suitable solutions to customers’ requirements Show less

  • Business Solution Manager

    Jun 2013 - now

  • Road Freight Coordinator

    Dec 2007 - now

  • Road Freight Coordinator

    Dec 2007 - now

  • Road Freight Cordinator

    Nov 2007 - Jun 2013
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  Dhl express

  Sept 2015 - Oct 2018

  Program manager

  Manage country GMNC projects (on behalf of the commercial owner), the performance of regional or global studies for GMNC. Customers on a day-to-day basis in order to meet service performance targets. Be the prime contact between the GMNC Customer and the DHL commercial owner as well as the DHL“Supplier”.

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  Sf express

  Jan 2018 - now

  Head of operation manager

  Network PlanningMonitor transit time performanceIdentify poor transit time routing and find ways for improvement Conduct and organize the intra-network research, program development and implementation of solutionSupport launching a new branch.Customs AffairsDevelop export / import clearance standard proceduresProvide support in customs inquiry whether certain commodity can be cleared at certain locationMonitor customs clearance costsMonitor Gateway’s performanceSubcontractor ManagementMonitor the performance of sub-contractors under agreed service standardsMonitor subcontractor costsNegotiate the service contracts and pricingVehicle ManagementImplement policies and guidelines on vehicle management, e.g. vehicle replacement, management of driversGuide and promote safe and cost-effective way in vehicle operation Assist to source the best suppliers (maintenance, fuel, leasing company) Look into accident reports and ensure preventive measures are imposed Transportation ManagementNegotiate with airline/agent for better price and space protectionMonitor on-time-performance (OTP) and offload performance of existing routesOptimize line haul costs for working with Network Planning in optimizing flights routes. Show less

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  Lazada elogistics vietnam

  Oct 2018 - now

  Area hub manager
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  Heineken vietnam

  Aug 2021 - now

  Digital transformation in Logistic and Operation Ensure sales plan which is suitable both external and internal customer Work on projects and make sure to deliver ontime and In accordance to provide directionFollow up with partnering departments and digital operation to evaluate performance of assignments Provide technical solution and product to match with current processStandardized logistic and operation process on RTCPartner with internal digital strategist and external Agency partners to oversee the implementation of the company’s digital marketing program and tactics Show less

  • Senior Distributor &Sub Distributor Process Excellence Manager

    Jun 2024 - now

  • Digital Logistic and Operation Manager

    Aug 2021 - now