Experience

• 

  Mailboxes plus

  Jan 2007 - Jun 2008

  Computer technician/graphic designer

  • Performed store opening and closing procedures along with cash handling and daily accounting• Maintained networking equipment and computers• Performed maintenance on computers when needed• Marketed company's custom design business and delivered custom orders of business cards, flyers, etc. to customers

• 

  Sears auto center

  Feb 2009 - Nov 2014

  Auto center manager

  • Managed automotive service sales by generating revenue of over $2 million annually• Analyzed monthly profit and loss statements and made managerial decisions to affect negative items• Monitored employee performance and coached them through delivering strong customer service and on-the-fly problem solving• Created and implemented local marketing initiatives to drive business & garner outside commercial sales• Previous Titles: Assistant Manager, Customer Service Advisor

• 

  Cdw

  Nov 2014 - now

  Supervisor - configuration center

  • Created and delivered department-wide employee engagement program that awards top performers in performance management metrics• Collaborates with Project Managers in working with customers to determine project schedules and manage expectations around delivery• Coordinates daily activity and flow of projects through multiple departments to verify on-time product delivery• Provides detailed technical & operational direction in project challenges, consistently meeting deliverables according to deadlines, and documents outcomes and lessons learned• Inaugurates and administers training presentations to contingent and permanent employees in subjects including quality assurance, work procedures, and safety• Developed and issues monthly newsletters that provides employees with pertinent information about ongoing operations in and outside of the Configuration Center department• Manages the activities performed within the Configuration Center, including day-to-day operations, adherence to procedures, workflow assignments, and communications with the sales team• Collaborates with employees to maintain productivity goals, and progress toward career goals• Manages up to 30 employees that perform large scale pre-configuration of computers/mobile devices for customers• Evolves team of employees through proactive coaching, career development, and performance management• Ensures all quality processes are followed, communicates with customers and sales on orders, and strives to provide customers with the highest level of customer service Show less