Jeff Kisamore

Experience

• 

  United States Air Force

  Jan 2019 - Jul 2023

  Directs operations and workforce development for second largest training facility in enterprise. Oversees performance and productivity in fast-paced, high-volume, customer-facing environment. Orchestrates resource positioning maximizing customer service capabilities while enhancing professional growth and training enablement for cross-functional teams. Leads capital projects and enterprise programs ensuring compliance in heavily regulated industry. Conducts audits and inspections identifying performance gaps and drives improvements to optimize operational capabilities. •Energized 50-person workforce and supervised 18 direct reports enabling workforce development while heightening operational performance supporting over 230K customers. •Propelled logistics management program holding strategic oversight of 3 facilities and high-profile equipment/assets with $5M valuation; restructured inventory controls strengthening accountability and operability. •Championed $1.4M capital project and coordinated $2M supply ordering boosting training capacity, workforce development, and operational capabilities. •Selected to lead international program processing 91K refugee placements; positioned 7-person team to maximize coverage for DoD priority and negotiated international contract delivering 6-figure cost savings. •Led emergency management and incident response following facility fire; coordinated site restoration with vendor and procurement/acquisition of $258K equipment minimizing operational downtime. Show less •Piloted enterprise’s largest technical training pipeline; inspired cross-functional team to achieve high performance delivering 20 certificated new hires annually. •Bested 20-month enterprise training goal delivering certified technicians to field with full operational capabilities in under 9 months. •Led 10-person operations enabling excellence in customer service within high-volume environment; optimized productivity by instituting process improvements, professional development initiatives, and performance management strategies. •Handled HR functions providing sage counsel to C-Suite executive leadership team while supporting 400-person workforce; identified performance issues and instituted growth strategies maximizing team productivity. •Selected by C-Suite executive leadership team for coveted certification program as sole professional chosen out of 400 candidates. Show less

  • Director of Workforce Management

    Jan 2020 - Jul 2023

  • Dental Laboratory Training Manager

    Mar 2016 - Jun 2021

  • Maxillofacial tech

    Jan 2019 - Jun 2020