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Mayank Ojha

Mayank Ojha

Followers of Mayank Ojha948 followers
location of Mayank OjhaHyderabad, Telangana, India

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  • Timeline

  • About me

    Command Centre Ops Specialist at AMAZON!, |Just Walk Out Technology| HYD11, Ops-Tech IT Department

  • Education

    • BSSN Inter college Deo, Aurangabad

      2010 - 2012
      Intermediate Science A

    • S V M HIGH SCHOOL NAGAR UNTARI

      2008 - 2009
      MATRICULATION Mathematics A

    • Centurion University of Technology and Management

      2012 - 2016
      Bachelor of Technology (B.Tech.) Electronics and Communications Engineering A

  • Experience

    • Amazon

      Jan 2021 - now

      Manage daily volumes, attendance, and program break schedules to ensure optimal productivity - Analyzed performance metrics and targets for SLAs to improve service delivery and customer satisfaction - Worked closely with the operations team to identify process improvement opportunities and implement effective solutions - Generated ideas for service improvement planning and collaborated with stakeholders to implement changes - Produced daily, biweekly, and monthly internal reports using Excel formulas and VBA - Utilized trends and reports to forecast requirements and plan for optimal resource allocation - Led projects and other duties as requested or assigned - Mentored and trained team members to improve performance and productivity Show less

      • Command Centre Ops Specialist (Real time analysis)

        Jul 2022 - now

      • CXQO Associate

        Jan 2021 - Jun 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Mayank Ojha
      Indian Biggest Networking Championship I-Medita Jan 2014 Awarded as Zonal winner in India Biggest Networking Championship at Indian Institute of Technology Delhi.