Candice V.

Experience

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  ING Nederland

  Aug 2002 - Jun 2007

  • Engineered blue print for optimizing regional standardized insurance operations and customer service processes using Lean Six Sigma methodologies to address increasing complexities in multi-channel and multi-product insurance businesses. Included regional and industry best practice and allowed for greater flexibility and re-use within 12 business units across the Asia/Pacific region. • Managed the regional implementation of customer service blue print. Served as an internal consultant to the businesses by identifying quick wins in process improvements, IT re-use opportunities and providing Lean Six Sigma project management support. • Developed and track specific process key performance indicators (KPIs). Analyze trends in KPIs to identify specific opportunities for best practice sharing and re-use to drive cost savings and increase in customer satisfaction.• Assembled and guided a regional customer service management network to communicate on process and service issues as an opportunity to share experience and lessons learned through monthly calls, yearly conferences and monthly best practice e-magazine.• Played key role in driving and growing company Lean Six Sigma culture through identification of new process improvement projects and delivering Lean Six Sigma workshops to project teams. Show less • Managed project team of internal staff and third-party vendors to develop new regional intranet for several thousand employees in Asia/Pacific region. Increased success of intranet through creation of regional knowledge management strategy including governance, training and alignment with performance planning cycle for management and staff.• Identified opportunities for growth in intranet and implemented tactical solutions resulting in widespread usage across 12 countries. Recognized as global best practice within ING Group. • Drove successful replication of intranet technology, taxonomy and governance to South America, Europe, and other parts of Asia in various business lines including insurance, real estate and corporate departments.• Identified strategic partnerships for growth in e-Business. Worked with world’s fastest growing insurance portal in Mainland China to explore mutually beneficial business opportunities, including venture capital investment.• Served on ING’s global expert communities in Knowledge Management and e-Business representing business needs, unique priorities, and best practices of businesses in Asia/Pacific. Show less

  • Regional Project Manager - Customer Service

    Aug 2006 - Jun 2007

  • E-Business Project Manager

    Aug 2002 - Aug 2006
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  Millennium Villages Project Rwanda

  Jul 2007 - Feb 2008

  Consultant - Microenterprise and Business Development Coordinator

  The Millennium Villages Project is a new approach to international development. Founded by Jeff Sachs in partnership with The Earth Institute of Columbia University and the United Nations Development Program, the project aims to achieve the Millennium Development Goals in 10 countries across sub-Saharan Africa. Managed one of the 6 main intervention areas for the Millennium Villages Project in Mayange, Rwanda. Focused on the creation and support of small businesses in the community with the aim to increase employment and income where the average daily income is less than $1 per day. Assisted village enterprises with business development, financing, growth, organization, process and strategy. Developed reporting, management processes, and training manuals for local management team and coached local project staff in overall business mindset, decision-making and planning. Show less

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  Self-employed, Business Consultant

  Apr 2009 - Jan 2013

  Lean Six Sigma and Business Strategy Consultant

  Focus on helping organizations achieve growth and operational efficiencies. Apply project management, business development acumen, Lean Six Sigma expertise to fulfill the needs of a wide range of companies from large multinationals to non-profit organizations and microenterprises.

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  GoodieDo

  Apr 2010 - Jan 2013

  Founding Partner and Director

  GoodieDo is a online retail store and fundraising platform. We empower communities around the world to make the world a better place. GoodieDo provides fundraisers a unique opportunity to raise money for their cause by selling our do-good products - products that support artisans in vulnerable communities and eco-friendly products that are gentler on the planet.

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  Wondersitter LLC

  Feb 2012 - Dec 2016

  Operations Manager

  Wondersitter was the first-to-market on-demand babysitting service, providing Wonderful Sitters and Wonderful Service to busy families in over 20 cities around the U.S. Responsible for strategy execution and management of all day-to-day operations.

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  Lyft

  Dec 2017 - Apr 2019

  Business Development | Supply Lead

  Drive supply growth

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  Lyft

  Aug 2019 - Oct 2021

  • Operations Manager, Pacific Northwest

    Mar 2021 - Oct 2021

  • Operations Manager, Seattle

    Apr 2019 - Mar 2021

  • Launch Operations Manager, Vancouver

    Aug 2019 - Oct 2019
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  Meta

  Nov 2021 - now

  Lead strategic data program management function for Global Operations organization driving analytics strategies at the intersection of Operations and Data Science teams.

  • Head of Product Demand Operations

    Sept 2023 - now

  • Global Head of Operations Data Strategy & Program Management

    Nov 2021 - Dec 2023