Ivailo Iliev

Experience

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  Adecco Group

  Oct 2008 - Sept 2009

  Daily challenge with identifying and solving problems, working on complex incidents affecting users, defining, executing and implementing changes, coordinating implementations and system management. Handle English speaking customers via phoneAccurate and timely escalation of complex cases, when neededIdentify and resolve Customers’ request, problem or incident using the relevant knowledge base tools and other technical resourcesFocus on customer expectations and satisfactionCollaborate with other team members to provide high quality support

  • 2nd Line Technical Analyst

    Jul 2009 - Sept 2009

  • 1st Line Technical Analyst

    Oct 2008 - Jul 2009
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  Hewlett Packard Enterprise

  Oct 2009 - Jan 2018

  Messaging and Collaboration Delivery Lead (Exchange and Lync and all related technologies) brings together the competencies in the areas of:- incident- change- problem- capacity- and configuration management. Subject Matter Expert for Exchange/Lync/Platform/related(accompanying) technologies.Exchange and Lync Architect expertise.Accountability for meeting customer’s contractually defined targets for the following capabilities; Windows, Storage, Backup, Messaging & Collaboration, and Security.Focusing ultimately on the availability of services and presenting the team’s performance to the accounts supported, also working with global service management and service excellence where required.Main Technologies:- Microsoft Exchange 2010- Microsoft Exchange 2013- Lync 2010- Lync 2013/Skype for Bussines- Antivirus/Antispam Solutions / Cloud solutions- Gateways (TMG)- Active Directory Show less Messaging Deep Technical Support and SME in Collaboration services for a few outsourcing deals of HP Enterprise Services.Main Technologies in use:- MS Exchange 2003/2007/2010- MS ISA 2004/2006 and TMG 2010- MS Sharepoint Services 3.0- MS Sharepoint Server 2007- Lotus Domino and notes- RIM Blackberry Enterprise ServerMain Responsibilities included:- Solving complex issues, single point for functional escalations- Coordinating major changes and implementations- Technical ownership of the customer infrastructure- Release To Production Management- Implementation of automation solutions for increasing productivity and efficiency of the support teams Show less Designing, planning, and implementing high-availability servers dedicated to e-mail, mobile messaging, instant messaging, and other communication technologies based on Microsoft Exchange 2003/2007/2010. Monitor and report on server health as well as plan upgrades, migrations, and deployments which include but not limited to technologies like Microsoft ISA 2004/2006/ Microsoft TMG 2010, Blackberry Enterprise server 4x, 5x etc. Maintaining and configuring Microsoft Exchange server 2003/2007/2010. Configuring and maintaining Active Directory. Show less

  • Messaging and Collaboration Delivery Lead at Hewlett-Packard Enterprise.Messaging/Collaboration DL

    Jan 2014 - Jan 2018

  • Messaging and Collaboration Deep Technical Support engineer 3rd level

    Jul 2012 - Jan 2014

  • Messaging & Collaboration Technical support

    Oct 2009 - Jul 2012
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  DXC Technology

  Jan 2018 - Oct 2018

  Messaging and Collaboration Design and Implementation engineer

  Solution Design and Development:• Provide solutions to meet client requirements and is able to adapt to new requirements• Identify and evaluates value-add alternatives, solutions to those alternatives• Optimize solutions plus broader customer IT strategy• Consider client growth path, client scalability, client IT strategy and business impact• Takes end to end view of solution, ensuring elements within their responsibility deliver against the defined business outcomes, using standard components wherever possible• Ensures solution compliance with the strategic direction• Suggests solution approaches that add client valueClient/Customer Relationship:• Build professional relationships with key IT and business executives across the region• Understand and address CxO issues• Participate in/supports negotiation of technical contract elementsKnowledge and Skills:Technical/Solution• Broad knowledge of outsourcing services and solutions, with expertise in area of specialization• Apply broad understanding of technical innovations and trends to solving customer business problems• Thought leadership in specialty area• Ability to work as the lead for components of large complex projects• Have in-depth understanding of the product and services portfolio road maps of multiple business units Show less

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  TMF Group

  Oct 2018 - May 2020

  Global Infrastructure Engineer
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  SAP

  May 2020 - Feb 2022

  Cloud Operations Engineer
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  DXC Technology

  Feb 2022 - now

  Cloud Service Orchestrator | Technical Delivery Lead for Microsoft Azure services