Matthew Holdroyd

Experience

• 

  ROB ROYD FARM SHOP LIMITED

  Nov 2011 - Jun 2014

  Restaurant Supervisor

  Front of house service management for a high quality fine dining experience restaurant. This included;- Leadership for six front of house staff.- Responsibility for health and safety compliance while serving.- Dealing with bookings for the public.- Responsibility for all monetary transactions and cash accounts for the shift.- Building and maintaining relationships with patrons, both new and repeat by delivering excellent customer service.

• 

  Royal Mail

  Sept 2014 - Sept 2015

  Royal Mail Manager ML4 grade:Overall responsibility for successful first class outward mail despatch from Leeds Mail Centre.This role involves; - Achieving and monitoring internal work plan compliance with a range of other work area managers. - Delegating and monitoring multiple efficiemcy projects involving a diverse range of stake holders and custodians from different areas of the business. - Effective frontline personnel management of up to 15 operational staff to achieve nationally monitored targets every day. This also involves organising and managing sick absence and performance management. - Responsibility for work area health and safety compliance.Achievements:- 9% Quality of service improvement by reduction of miss-sorted items through focused training and performance management as well as working with multiple stake holders on shift.- 5% Customer KPI improvement by advancing more outward mail through processing and performance changes.- Full compliance with health and safety regulations as well as business standards. Show less Royal Mail manager ML4 grade.Full responsibility for a complete post code area, managing up to fifty members of staff delivering to approximately ten thousand addresses. This role involved: - Overall responsibility for a major post code area in Greater Manchester (OL12).- Effective frontline management of up to fifty members of staff including all absences, conduct proceedings, personal development and training.- Timely and effective resolution of all complaints arising from delivery failures and inconsistencies. - Financial responsibility for section overtime budget. - Managing efficiency projects relating to national customer and quality performance targets cooperating with sector, office and line managers.Achievements:- 10% reduction of complaints YoY for the section, supporting an overall reduction of 5% for the unit.- 4% reduction in operations costs through resourcing to workload and performance management.- 8% increase in quality of service for tracked parcels during a six month period. Show less

  • Work Area Manager - Despatch and Consolidation

    Mar 2015 - Sept 2015

  • Delivery Line Manager

    Sept 2014 - Mar 2015
• 

  Royal Mail

  Nov 2016 - Nov 2019

  Royal Mail Manager EL2 gradeLate/Night shift manager responsible for the processing and distribution of tracked products in line with business SLA.Responsible for:- Prioritisation of safety management, completing safety audits on shift and developing and delivering safety related standards. - Automated and Manual processing and distribution of Tracked products to business SLAs.- Managing all conduct and attendance proceedings for postal staff.- Implementing SSoW and training for agency and new postal staff.- Owning and contributing to shift and plant CI activity through the use of WCM principles and project management.This role also involves covering as shift manager and PiC during periods of annual and sick leave, the wider duties involve:- Leading strategic engagement meetings with local union representatives and developing joint actions improving IR, safety, efficiency and engagement of the shift.- Collaborating with local and national distribution centres in order to ensure pipeline and supply end customers receive the highest standard of service.- Leading a team of line managers to complete complex shift production targets and investigating any failures in service.- Collaborating with local production teams to develop supply/demand plans for shifts.- Responsibility for reporting any quality of service loss from failures and developing and implementing corrective actions. Show less Royal Mail Manager DM4 gradeFull responsibility for all HSE, legal and operational compliance for a delivery office in Greater Manchester including; - Full responsibility for all on and offsite safety for all members of staff through robust training and observation.- Full site SHE legal compliance responsibility as the PiC.- Delivering the highest quality customer service to the SK13 postcode by delivering the Universal Service Obligation.- Effective operational resourcing in line with commercial strategy to deliver excellent customer service.- Investigating all operational failures and providing prompt RCAF to customer complaints.- Full legal and commercial responsibility for all site vehicles.- Maintaining strong engagement with staff and IR representatives.- Responsibility for absence and conduct management for the site.Achievements:- Delivered Christmas 2017 for over 4000 addresses while maintaining a safe and resource conscious operation.- Reduced quality of service loss for tracked products by 40% by use of business standard corrective processes in collaboration with local union representative.- Reduced long term sick absence by 50% by supporting employees back to work through effective rehabilitation plans and business partner support. Show less Royal Mail Manager ML4 grade Day to day operational responsibility for one team leader, three work place coaches and up to fifty OPG grade staff including;- Absence procedure actions.- Conduct procedure actions.- New starter induction and training arrangements for the section.- Forecasting and resourcing the outward parcel stream by workload.- Leading multi-party and cross function operational improvement projects with national quality and customer focussed targets.Achievements:- 6% YoY reduction in costs achieved by efficiency and productivity improvements of the outward parcels area, continued management of a budget flight path.- Full compliance with health and safety and a focused improvement project which centered on the safety of staff.- Successful involvement and presentation of a national logistics project based on the separation of duties at work and successful implementation of new methods of working yielding an 8% efficiency saving. - Up-skilling of staff in the latest technology and ways of working by engaging workshops and regular feedback. Show less Royal Mail Manager EL2 grade In October 2016 I was assigned to the North East Parcel Sortation Centre based in Leeds City as a part of Royal Mails strategy of delivering Christmas. During my time at the site my role involved;- Overall site responsibility as the Person In Control, adherence to health and safety and business standards.- Operational leadership of the late shift which comprised four line managers, three work place coaches and two hundred staff in order to deliver a work plan which involved processing inward/outward parcels and inward (LS code) letters. - Maintaining quality of service and budget responsibility for the shift.- Delegating responsibility for work area KPIs to line managers and performance management of the managerial and support team.- Overall responsibility for disciplinary and attendance processes.- Forecasting and resourcing for the shift to achieve its portion of a 24 hour work plan.Achievements:- 5% YoY financial saving through efficiency reductions and performance management.- Full health and safety accident investigations for near misses and accidents on shift.- 30% productivity improvement during the course of the temporary site for the shift (based on all in items per work hour) Show less

  • Shift Manager

    Jun 2018 - Nov 2019

  • Delivery Office Manager

    Aug 2017 - Jun 2018

  • Work Area Manager - Parcels

    Sept 2015 - Aug 2017

  • Shift Manager

    Nov 2016 - Dec 2016
• 

  Barnsley Council

  Nov 2019 - now

  Operational and tactical management of a diverse team of street cleaning operatives delivering multi portfolio services including:- Full health and safety, attendance and conduct management of a team of up to sixty front line operatives.- Second line management of experienced operational leaders to deliver these services at front line.- Leadership of mechanical street cleaning abd grounds maintenance equipment including compact sweepers, standing brush sweepers to an annual schedule.- Organisation and management of scheduled BMBC street cleaning services including collections from over 4000 pieces of street furniture, including a large town centre and 18 other towns and village centres including 110 parks.- Management of BMBC street cleaning reactive services coordinating with elected members, public enquiries to achieve right first time results from various demanding and time critical requests.- Ensuring effective stake holder management of complex customer relationships with partner organisations including national and regional infrastructure organisations as well as local housing associations for completion of bespoke grounds maintenance and cleansing works.This role has also enabled wider exposure to:- Researching, drafting, and submitting proposals for local autbority cabinet reports including infrastructure regeneration, process improvement and procurement.- Liaising with regional and national forums to share best practise and outline service improvement plans.- Create a public facing forum for residents, officers and partners to coordinate environmental crime strategies.- Designing and implementing CI projects based on public services and ensuring the best pound for pound services availible.- Building strong customer relationships through robust contact and complaints resolution procedures. Show less

  • Strategic Operational Deployment Manager

    Feb 2024 - now

  • Assistant Service Manager

    Nov 2019 - Feb 2024