Christopher Sneed MS, FSRI

Experience

• 

  Nationwide Financial

  Jun 2014 - now

  Key Responsibilities:Provides overall direction to and guidance to strategic operational activities while ensuring all projects, tasks and activities are aligned with the company standards and strategies and compliance guidelines.Directs staff participation in the most complex and technical projects. Oversees creation and implementation of operational improvements that enhance delivery of services to customers aligned with industry and regulatory requirements.Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable of the latest industry, competition and regulatory environment and provides the highest level subject matter expertise.Directs all aspects of implementing enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner. Mentors, educates and trains others on partnering with appropriate teams or individuals for the coordination of responses to audits. Serves as top level advisor for leaders, peers and team members on regulatory matters. Provides expertise related to responses to regulatory agency reports and findings and works closely with Corporate Compliance to resolve any issues.Directs expense management and leads development of solutions to streamline process and reduce operating expenses.Provides strategic oversight, when requested, to a staff responsible for providing accurate and timely producer onboarding or compensation payment processing, as well as strict adherence to financial controls and regulatory requirements. Responsible for compliance control and testing. Show less Supports selected business segments within NationwideFinancial regarding investment research and analysis at the investment lineup level.Provides recommendations of investment options thatsupport the investment strategies.Provides investment consulting services to plan sponsordecision makers as representatives of either IMG or NIA.These services may include investment policy statementdevelopment, investment menu design, underlying fundselection & monitoring, and advice for plans that havesigned advisory agreements.Performs current investment menu analysis, reporting,communication, negotiation and problem solving forretirement plan sponsors and Nationwide Financialconstituents. Works closely with Manager Strategies,Product Management and Asset Strategies teams todetermine the best investment solution for each businessline "case" presented. Serves as the key contributor and represents the PlatformConsulting team on the internal business unit team andproduct decision-making process.Leads business unit(s) to understand product positioningand development, including investments within variableinsurance products as well as stand-alone investments(e.g. retail mutual funds, separate accounts, etc.).Partners with Marketing departments of IMG and internalbusiness unit to position IMG products for success.Supports sales associates with presentations and data,sharing the benefits of fund options and selection/monitoring process.Offers new investment products and marketing/salesideas. Show less Lead, supervise, and coordinate team roles and responsibilities for ~17 associates. Adjust, assign, coordinate and implement production standards and schedules to adhere to compliance guidelines and meet service level agreements.Assign projects and task to members of the team, provide input and guidance to supporting organizational goals.Drive a culture of coaching and feedback for personal and professional guidance. Develop talent in the organization for succession planning and handles all performance management tasks and related functions for team.Provide education of current processes and procedures with internal customers to help build and strengthen internal relationships.Monitor work flow to ensure that all functions are completed in a timely manner and meets quality standards. Respond to escalated service issues and calls from our internal and external sales partners, firms, producers, and customers. Provide On Your Side service through call team and client service groups. Show less Help lead a group of 16-22 associates who primarily service the Savings Plus (State of California) 401(k) and 457(b) planReduce Cost of Poor Execution (gain/loss, write offs, penalties) by $250K as a total operationExecution of lean strategies to gain efficiency with budget savings of $500K in 2015 (11 FTE)Fully functional model of assistance to other teams to consistently utilize capacityStrong execution of e-delivery sign-upsMaintain mitigation of closed audit issues and tasks to support opportunities identified in 2014 auditsService level results to support timeliness balanced with range of tolerance to re-allocate extra capacity (consistently above 80% and below 90% within 20 secondsLWT not to exceed 15 minutesRepeat Dalbar Service Excellence Award and continued positive trending for internal quality results Show less Leading initiatives focused on continuous improvement by creating best practices and effective communication between partnering departmentsAdvise and coach front-line associates and site managersDriving the development of associates to become leaders by taking on challenges and projectsResponsible for driving best practices in the Contact Center to meeting our daily, monthly, and yearly goalsOur goal for the current year is to refer $50,000,000 to our partners in Internal Sales (Current Total: $75,000,000)Evaluate and give feedback to Team Leaders, Managers, and Directors during team huddle sessionsResponsible for continuity of Lean principles throughout all enterprises Show less Facilitated strong customer relations to increase businessHelped participants prepare for and live in retirement by providing education on their retirement planLed team huddle meetings with managers and executivesActive leader in the LEAN Pilot Program, focusing on continuous improvementDeveloped “best practice” job aids that continually increases productivityCoach and mentor my fellow associates and other leadersPROJECT TEAM: Regulatory ProcessingEndorsements and recommendations received from my Connections were not solicited and they did not receive any form of compensation.Nationwide Investment Services Corporation, Member FINRA. Show less

  • Technical Operations Director

    Jun 2024 - now

  • Senior Consultant - Investment Management Group

    Jan 2022 - Jun 2024

  • Relationship Consultant

    Mar 2021 - Jan 2022

  • Plan Administrator

    Nov 2019 - Mar 2021

  • NF Operations Supervisor

    Oct 2017 - Nov 2019

  • Senior Financial Services Technical Team Lead

    Oct 2015 - Oct 2017

  • Lean Six Sigma Change Agent (Interim)

    Jul 2015 - Oct 2015

  • Financial Services Analyst

    Jun 2014 - Sept 2015