Steph Rolfe

Experience

• 

  Hawera Physiotherapy Clinic

  Jan 2012 - Jan 2013

  Office Administrator

  ACC claims, Financial reporting, Customer service

• 

  JGM Investments No 2 Limited

  Nov 2013 - Jan 2017

  Accounts Clerk and Payroll Manager

  Payroll manager, accounts payable, receivable POS management and IT assistance. Utilise Xero accounting software, and ACE Payroll.

• 

  Vodafone

  Mar 2017 - Oct 2021

  Designed and implemented a company-wide governance programme to ensure timely and accurate billing, and improved customer and agent experience in compliance with CGA and FTA. Facilitation of a go-to-market governance forum with executive and senior stakeholders, reviewing key risks and control procedures for initiatives deployed across Consumer and Enterprise segments. Day to day consultation with product, marketing and technology experts within the go-to-market process to assess the risk profile of new trading offers, products, stop-sells and customer migrations advising on best practice, and stipulating key control measures that must be in place such as audit procedures or design change. Additionally I led an agile squad of technology experts focused on the end-to-end delivery of system changes to resolve compliance issues across multiple billing stacks and CRM’s and rolled these changes out to channels and customers. This encompassed data analysis, solution design and technical implementation. Show less

  • Billing Assurance and Compliance Lead - Consumer & SME

    Nov 2018 - Oct 2021

  • Business Process Improvement Lead - Customer Operations (Bill, Pay, Collect)

    Apr 2018 - Nov 2018

  • Discover Graduate

    Feb 2017 - Nov 2018

  • Resource Planning Analyst - Technology (Transformation)

    Nov 2017 - Apr 2018

  • Resources and Tools Lead - Technology (IT & Digital)

    Mar 2017 - Nov 2017
• 

  Deloitte

  Nov 2021 - now

  • Manager

    Jun 2023 - now

  • Senior Consultant

    Nov 2021 - Jun 2023