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Lyra Lovete

Lyra Lovete

Customer Service Representative

Followers of Lyra Lovete170 followers
location of Lyra LoveteMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Manager of Sales Order Management, EMEA/Americas at London Stock Exchange Group

  • Education

    • Asia Pacific College

      2010 - 2011
      Business Administration Business Management

    • University of Santo Tomas

      2006 - 2010
      Accountancy Accountancy

  • Experience

    • Teleperformance

      Jan 2010 - May 2010
      Customer Service Representative

      Trained to activate different types of software, product registration, serial number generation, minor troubleshooting and attend to customer inquiries under Adobe Systems Inc., account.

    • Center for International Trade Expositions and Missions

      Sept 2010 - Sept 2010
      Liaison Officer

      Delegated to assist international importers and exporters from different countries while they experience the country's premier trade event for furniture, home, holiday decor, and fashion pieces

    • Citi

      Dec 2010 - Jun 2011
      Intern

      Primarily responsible for creating inventory of electronic banking documents and commercial card application forms for Citibank Asia credit risk interface.

    • Citi

      Sept 2011 - Mar 2012
      Portfolio Sales Officer

      Act as primary contact to manage relationships within an assigned portfolio to assist in the achievement of short and long term financial goals. Promote and sell offered products & service suitable for a specific client need.

    • Thomson Reuters

      Mar 2012 - Oct 2018

      • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks • Served as first point of contact for corporate bank site coordinators in Onboarding clients and any account concern• Consistent commendations from clients for the quality and timeliness of resolution, attention to detail, exemplary customer service delivery • Handle difficult or complex problems in resolving escalated complaints• Transformed previously manual processes relating to activity trackers and reports into an efficient computerized system Show less

      • Global Dealing Specialist

        Nov 2013 - Oct 2018

      • Order Fulfillment Specialist 2

        Mar 2012 - Nov 2013

    • LSEG (London Stock Exchange Group)

      Jul 2023 - now

      • Manager Order Management

        Oct 2018 - now

      • Manager, Sales Order Management

        Aug 2018 - now

      • Manager of Order Management, Americas

        Jul 2023 - Jul 2024

  • Licenses & Certifications