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Christopher K.

Christopher K.

Followers of Christopher K.122 followers
location of Christopher K.Spring, Texas, United States

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  • Timeline

  • About me

    Technology Support Specialist | CompTIA A+ | ITF+

  • Education

    • Baylor University

      2015 - 2019
      Bachelor of Science - BS Biology, General

      I am immensely grateful for the experiences and skills that Baylor University has given me. Even though my degree is different from my current career aspirations, I can use the knowledge that I have gained to become a valuable employee. Moreover, the completion of a rigorous degree demonstrates the grit and fortitude needed to pursue Information Technology.

    • CourseCareers

      2023 - 2023
      Information Technology Course

      As a graduate of this Information Technology course, I have practiced applicable Help Desk skills in a lab setting. Examples of these skills included learning about:• Wireshark • Setting up a VPN in a virtual machine • Installing and implementing Active Directory using Azure • Creating and managing a Help Desk ticketing system • Practicing soft skills needed for customer service. A portfolio including all of my projects can be found on my GitHub attached here:… Show more As a graduate of this Information Technology course, I have practiced applicable Help Desk skills in a lab setting. Examples of these skills included learning about:• Wireshark • Setting up a VPN in a virtual machine • Installing and implementing Active Directory using Azure • Creating and managing a Help Desk ticketing system • Practicing soft skills needed for customer service. A portfolio including all of my projects can be found on my GitHub attached here: https://github.com/chriskhawaja Show less

  • Experience

    • The Woodlands Township

      Apr 2022 - Jul 2023

      • After being promoted from a Recreation Aide to a Recreation Center Assistant, I was tasked with more responsibilities. This included refunding and crediting customer payments for recreational programs, as well as helping recreation supervisors account for private lesson payments. • Additionally, I also found myself troubleshooting customer account issues, such as resetting passwords for customers who had forgotten their account information, and merging duplicate accounts. • Lastly, when issues with printers would arise, I would try my best to replace broken ribbons or remove jammed cards. Show less • As a Recreation Aide, I was tasked to help customers learn about the many recreational programs that were offered. This involved learning how to utilize a multi-line telephone system to effectively communicate with multiple customers. • Additionally, I engaged with contracted instructors to make sure customers were enrolled into the correct programs. • Furthermore, I found myself acquiring leadership roles by training other employees on managing customer disputes, as well as teaching co-workers how to use our company software. Show less

      • Recreation Center Assistant

        Mar 2023 - Jul 2023

      • Recreation Aide

        Apr 2022 - Mar 2023

    • Sun City Texas Community Association

      Apr 2024 - Sept 2024
      Technology Support Specialist

  • Licenses & Certifications

    • Adult Mental Health First Aid USA

      National Council for Mental Wellbeing
      Aug 2025

  • Volunteer Experience

    • Hospice Volunteer

      Issued by Alamo Hospice on Feb 2025
      Alamo HospiceAssociated with Christopher K.