Mike Ratcliffe

Experience

• 

  "The Computer Shop"

  Jan 2001 - Jan 2006

  Lead Technician

  Primary responsibilities included:• Building custom PCs• Desktop and laptop upgrade and repair• Small network administration

• 

  The Fresh Market

  Jan 2006 - Jun 2013

  Primary responsibilities included:• Management of 130+ virtual servers across 3 clusters via VMWare; new server builds, resource monitoring and optimization, DR and failover design and management via SRM (Site Recovery Manager), error remediation and log review, patch management, upgrade and repair of ESX hosts.• Active Directory administration; ADDS domain & site design and replication, Group Policy, DNS & DHCP design and management.• SharePoint design and administration• Microsoft Exchange 2003/2010 administration• EMC SourceOne administration• Cisco UC/VoIP administration• Other duties include managing resource security, remote software deployment, data recovery, basic/limited Citrix XenApp administration, basic Cisco router and switch tasks. Show less Primary responsibilities included:• Support of 300+ desktop and laptop PCs; OS imaging, application rollouts, patch management, antivirus and intrusion prevention, hardware upgrade and repair. • Manage team of helpdesk technicians and assist as a technical lead for corporate helpdesk tasks.• Active Directory administration; ADUC, Group Policy, Sites and Services, DNS and DHCP.• SharePoint administration• Work as a project manager for corporate software implementations and upgrades.• Extensive knowledge and experience with Blackberry Enterprise Server, EMFast FACSys Electronic Fax Services, Symantec Endpoint Protection and PGP Universal Server.• Other duties include software and hardware asset tracking and corporate telephony system management. Show less

  • IT System Administrator

    Apr 2010 - Jun 2013

  • IT Helpdesk Manager

    Jan 2006 - Apr 2010
• 

  Beacon Technologies

  Sept 2013 - now

  • Director of Technical Infrastructure

    Sept 2021 - now

  • Lead System Administrator

    Jul 2015 - Sept 2021

  • System Administrator

    Sept 2013 - Jul 2015