Amy Emike Ikpitah

Experience

• 

  Office of the Permanent Representative of Nigeria to the Economic Community of West African States

  Jul 2015 - Oct 2015

  Front Desk Attendant
• 

  Embassy of Hungary

  Apr 2017 - Sept 2020

  Consular Administrator

  • EU Visa Application Processing: Managed and processed visa applications through the EU Visa Application System, ensuring accuracy and compliance with EU guidelines.• Data Privacy Compliance: Ensured all visa-related data handling adhered strictly to EU data privacy regulations (GDPR), safeguarding applicants' sensitive information.• Records Management: Organized and maintained secure records for all applications, implementing data protection measures to prevent unauthorized access or breaches.• Stakeholder Coordination: Collaborated with EU authorities and internal departments to address compliance requirements and resolve application queries efficiently.• Confidentiality Assurance: Monitored and enforced strict data security protocols to protect applicant information and maintain confidentiality in line with EU policies.Key Achievements:• Achieved full compliance with EU data privacy regulations, ensuring the consulate’s data practices were audit-ready.• Enhanced data handling protocols to minimize risk and maintain high security for applicant records. Show less

• 

  Embassy of Nigeria

  Mar 2021 - Dec 2022

  Administrative Officer

  • Managed sensitive immigration data and records, ensuring confidentiality and compliance.• Organized and maintained immigration documents for accurate, quick access.• Verified and processed visa applications, safeguarding against fraudulent submissions.• Liaised with applicants and government bodies, handling inquiries and guiding applicants.• Implemented strict protocols to protect the confidentiality of sensitive data, including citizenship, visa history, and bio-metric information.• Process Optimization: Identified areas for improvement in data handling and processing systems, enhancing operational efficiency and reducing processing time for applicants.• Generated regular reports on immigration activities, tracking application trends and compliance rates for senior management and external reporting.Key Achievements:• Data Security Protocols: Introduced new data security measures that reduced data handling errors and ensured adherence to international data protection standards.• Decreased average processing time by implementing streamlined workflows, improving the experience for applicants and embassy staff.• Maintained a 100% accuracy rate in records processing, supporting transparent auditing processes and minimizing data retrieval times. Show less

• 

  ConfigCat.com

  Apr 2021 - Nov 2022

  Virtual Assistant

  • Lead Sourcing: Identified and curated high-quality marketing leads for targeted outreach, focusing on potential clients and partners in the tech and software sectors.• Newsletter & Podcast Outreach: Researched and coordinated advertising opportunities on industry newsletters and podcasts to enhance brand visibility and reach.• Cold Email Campaigns: Developed and managed cold email campaigns, crafting personalized messaging to engage prospective leads and generate interest in ConfigCat’s solutions.Key Achievements:• Successfully grew the lead pool with targeted prospects, enhancing sales pipeline.• Increased brand exposure by securing ad placements on well-regarded newsletters and podcasts.• Achieved high response rates from tailored cold email campaigns, contributing to increased client engagement.. Show less

• 

  Transcosmos inc.

  Sept 2021 - Jan 2022

  Customer Service Representative
• 

  Wise

  Dec 2022 - Mar 2023

  Customer Service Representative

  • Delivered exceptional customer service by efficiently handling inquiries and resolving issues related to financial assets. Maintained a high standard of communication, ensuring customer satisfaction and positive experiences.• Account Management: Assisted customers in managing their assets, providing guidance on Wise’s platform features and facilitating smooth transactions.• Problem Solving & Resolution: Actively addressed and resolved complex issues, utilizing a proactive approach to troubleshoot and offer tailored solutions in a timely manner.• Collaboration & Teamwork: Worked closely with internal teams, including compliance and technical departments, to streamline processes and improve service delivery.• Process Improvement: Identified opportunities to enhance the customer experience and provided feedback to improve the efficiency of support services and the user experience.• Data Accuracy & Confidentiality: Managed sensitive customer information with the utmost discretion, ensuring accuracy and compliance with data protection standards.• Cross-Functional Coordination: Liaised with various departments to assist in escalations and provide comprehensive support, ensuring that all customer needs were met effectively.• Performance Metrics: Consistently met or exceeded performance targets, such as response times, resolution rates, and customer satisfaction scores. Show less

• 

  Embassy of Nigeria

  Apr 2023 - Sept 2024

  Social Secretary - Administrative Assistant

  • Mail & Document Management• Document Tracking: Maintain a computerized system to monitor the status of documents and follow-ups.• Administrative Coordination: Schedule and manage meetings and appointments, screen calls and visitors, and handle routine correspondence. • Budget Management: Assist in preparing and managing departmental budgets. Track expenditures and receipts. • Procurement & Vendor Relations: source vendors, and negotiate pricing to achieve cost-effective procurement.• Financial Tracking: Maintain meticulous records of receipts and departmental expenditures, ensuring financial accuracy and compliance.• Tax & Accounts Assistance: Support the preparation and submission of tax documents, ensuring compliance with regulations, including maintaining VAT records. Show less

• 

  Cognizant

  Sept 2024 - now

  Finance Process Specialist

  • Manage other requests received from customers or colleagues via e-mail or internal systems in a timely manner• Work with P&C Insurance policy administration (create/terminate/update private and commercial customers insurance policies)• Ensure process guidelines are followed and updated• Provide reports, statistics and updates related to own area of work• Proactively identify and solve issues in the system• Review that Customers / Insurers documents are compliant to existing procedures.• Meet internal process metrics: SLAs, Quality Targets and Efficiency.• Highlight process and compliance related issues with process specialist and team leads.•. Understanding of work products, and systems Show less