Nimankit Kohli

Experience

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  HCL Technologies

  Sept 2014 - Jun 2017

  Analyst

  During my tenure, I supported users from British Telecommunications, Staples, and JLT, assisting with internet connectivity, Outlook configuration, password resets, and network-related issues. I managed user accounts and permissions within Active Directory, ensuring seamless operations for corporate users.

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  Convergys

  Oct 2017 - Oct 2019

  Senior Technical Advisor

  In this role, I provided support for Exchange Online services to external organizations using Office 365 subscriptions. I troubleshooted various Outlook connectivity issues, configured Azure Active Directory Sync, Complex Mail flow issues and managed migrations. Additionally, I set up Office 365 Message Encryption for enhanced security and provided assistance with Office 2016 deployments.

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  AgreeYa Solutions

  Nov 2019 - Jun 2020

  Escalation Engineer

  Assisting the client with Post Migration Issues on O365.

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  Bureau Veritas

  Jul 2020 - now

  O365 | Sr. Administrator

  As an L2 Escalation Engineer, I provide advanced technical support for Office 365 services, ensuring service availability, and resolving complex issues. My responsibilities include addressing email delivery problems, managing user accounts and permissions, and optimizing SharePoint, OneDrive, and MS Teams functionalities. I collaborate with cross-functional teams to integrate Microsoft 365 services with existing systems, ensuring security compliance and smooth operation.