Mark Cushing

Experience

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  TCS - Time Customer Service, Inc.

  Aug 1985 - Aug 2015

  Assisted in the management of Hardware Encryption Keys. Performed the IT General Controls quarterly testing as required by Sarbanes–Oxley. Member of the team responsible for the transition of fulfillment processes for Direct Brands from Indianapolis to Tampa. Facilitated employee training for the Operations and Technical Services staffs when needed. Created and maintained all departmental Business Continuity, Disaster Recovery, Data Center Operations, and Technical Services documentation. Maintained the MessageOne AlertFind Enterprise Notification system to deliver communications during emergencies and unplanned disruptions for all Time Inc. offices.Directly involved with the company Business Continuity and Disaster Recovery planning including coordination of the recovery efforts involved with the disaster recovery preparations and testing. Created a database for the tracking of availability statistics and client service level requirements, and generation of reports using Crystal Reports software.Maintained and published the Production Services and Business Continuity Intranet and Internet websites. Show less Facilitated Microsoft Office Product Suite training classes for all levels of employees. Developed and designed online tutorial courses using Quest software. Created a Training Services database for tracking employee training and development. Created training documentation, manuals, curriculum, testing objectives and standards, and facilitated customer service training classes for our Tampa and Ocala offices, as well as our international offices in Tokyo, Japan and Rio de Janeiro, Brazil. Participated in the creation and implementation of an Employee Learning Center with other members of the Training Services department. Member of the team responsible for the transition of fulfillment processes for Time Inc. Retail from Secaucus to Tampa. Show less

  • Operations Analyst - Business Continuity Technical Coordinator

    Sept 1999 - Aug 2015

  • Corporate Trainer

    Feb 1991 - Sept 1999

  • Quality Assurance Specialist

    Aug 1985 - Feb 1991
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  Hillsborough County Tax Collector

  Jul 2016 - Apr 2021

  Tax & License Customer Service Representative

  Process driver, occupational, hunting, and fishing licenses, and new applications, renewals, and transfer of registrations and titles of motor vehicles and vessels. Collect and record all fees and taxes related to such issuance, renewals, or transfers. Enter changes in ownership, assess value, exemptions, and related information to ad valorem tax rolls. Process corrections to ad valorem tax rolls and make cutouts of properties being divided into two or more separate parcels. Process records pertaining to delinquent ad valorem taxes and the preparation of tax deed applications. Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed. Maintain accurate files and reports. Show less

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  New York Life Insurance Company

  Apr 2021 - now

  Customer Service Representative