Denver Naidoo

Experience

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  Cash Crusaders

  Sept 2007 - Feb 2011

  Retail Sales Consultant/Junior Buyer

  Playing a vital role in promotional campaigns by delivering exceptional customer service, and by getting behind key offers and promotions in-store. Helping customers to discover the range of products that we have to offer and responding to every customer’s needs and requests.Duties:- Greeting and welcoming all potential and existing customers to the store.- Willing to approach customers and able to close a sale.- Excellent product knowledge.- Occasionally negotiating with customers on price.- Ability to quickly build a great rapport with customers.- Trainee manager for 3 months.- Excellent after-sales service, ensuring the customer has had a good experience.Hayden Veerasamy - 083 530 6092 Show less

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  KOVCO

  May 2011 - Jan 2014

  Counter sales consultant

  Part of a busy team, driving sales of shop products by communicating and listening to customers and ensuring that they receive the highest standards of customer service. Enthusiastic and energetic individual who has a successful and consistent track record of achieving high returns for clients.Duties:- Smiling, greeting, and making eye contact with every customer.- Adherence to all company policies and procedures.- Maintaining very high merchandising standards.- Counter sales and contacting customers via telephone, email, and fax.- Dealing with and resolving customer complaints and concerns.- Reaching and exceeding given targets.- Building and maintaining relationships with existing and potential clients and suppliers.- Keeping abreast of market trends and creating awareness of competitors.- Ensuring high levels of customer satisfaction.- Involved in developing sales and pricing strategies.Shane Pillay - 031 569 6382 Show less

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  Tsogo Sun – Garden Court Marine Parade

  May 2014 - Mar 2015

  Stock Controller/ Stores Assistant

  With a great passion and enthusiasm for the brand, ensuring operating procedures for the store are enforced on all levels. Well organized and focused on service delivery. Good interpersonal skills and meticulous during the major refurbishment of the Hotel.Duties:- To execute the receiving and dispatching of stock to and from the hotel /customers and auctioneers during the refurbishment.- Raise delivery notes against the relevant accounts.- Return stock to suppliers for repairs.- Ensure all stock has serial numbers.- Prepare stock requirements timeously. Participating in stock take.- Prepare parcels correctly and in time for collection by courier companies/ auctioneers.- Ability to work under pressure, prioritize and multitask.- Maintain effective stock control at all times by ensuring minimum and maximum stock thresholds are maintained.- Administer all paperwork and delivery notes as per defined procedures.Henrdik Landman - 031 337 2231 Show less

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  First Technology

  Nov 2015 - Nov 2023

  I am responsible for managing the operation of the Service Desk. As a participating team leader, I equip the team in ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests, while following ITIL inspired processes.I induce empathy driven leadership and always strive to bring out the best in my teammates through modern day motivation and mentoring.I'm a great listener and show a great deal of compassion for my fellow teammates.I'm passionate about driving professionalism and complying with organisational standards.I am always open to change and actively work on adapting.My greatest achievement is being able to serve my fellow teammates and clients. Show less Dispatching of engineers to client's requests.Answering calls with a high level of professionalism.Creating tickets based on the client's request or incident and obtaining ownership till closure.Generate reports of the help desk system for outstanding calls.Generate monthly service level agreement client reports and liaise with account managers for meeting with clients.Communicate with account managers when foreseeing a pending crisis.Ability to form customer relationships and communicate clearly to clients.Ability to use knowledge-based resources to resolve issues.Maintain a correct attitude towards work and colleagues.Ability to draft out condition reports and correspondence in written format.Ability to conduct presentations and analyses.Focus on client satisfaction and ensure their needs are met first.Update and manage engineer’s calendars.Coordinating meetings.Recommending important changes to projects.Maintain a high standard of professionalism at all times. Show less

  • Service Desk Operations Manager

    Mar 2022 - Nov 2023

  • Desktop Support Engineer - Level 2

    May 2019 - Feb 2022

  • Service Desk Engineer

    Nov 2015 - May 2019
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  Practice Protect

  Nov 2023 - now

  Service Delivery Team Lead