Coy Whiting

Experience

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  Elevated Solutions

  Jan 2001 - Jan 2010

  CEO

  Create and maintain high end websites for businesses and variouscompanies. Lead a team of programmers, designers, and developers to create various media projects for various clients.

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  Geek Squad

  Feb 2006 - Feb 2008

  Manager
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  Best Buy

  Jan 2007 - Aug 2008

  Best Buy for Business Manager

  While at Best Buy, I was promoted to Geek Squad Sales Floor Leader. Overseeing that every sales associate on the sales floor sold Geek Squad services the correct way, and made sure that the budget and numbers for Geek Squad were met on a daily basis. Shortly after, Geek Squad asked me to be a part of a top secret mission to infiltrate other partners including Office Depot. Make sure the Geek Squad brand is upheld and protected. Help build trust and a winning team with the Office Depot company and staff. I managed the Dr Philips area. Created various posters, interactive Flash games, and screensaver loops for Geek Squad that was used later company wide. Later moved on to Best Buy for Business Manager and worked one -on-one with business owners to create the best optimal technology catered for them.Key Contributions & Accomplishments:• Customer Support & Satisfaction - Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of system issues resolved within company's 48 hour turnaround time requirement. Turned around tense situations with irate customers into positive outcomes.• Professional Development - Expanded background knowledge in Windows, Mac, and email implementations and reconfigurations.• Systems Upgrade - Improved stability and performance of system and network by upgrading software and firmware within systems; saved all customer data on existing PCs, built new computers, migrating existing applications, and customizing configuration settings.• Systems/ Data Protection - Created emergency repair disks and data recovery procedures for critical systems, preventing loss of data.• Problem Identification & Resolution - Identified business needs in technology and support and provided high -end solutions to those needs. Show less

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  LUX Ultra Lounge

  May 2008 - Apr 2009

  Assistant General Manager

  LUX Ultra Lounge is a large upscale nightclub in Orlando FL. I ran the day to day operations of the club along side with the General Manager.Duties:• Hiring and Managing Employees• Scheduling/Labor Allocation• Properly Maintained Inventory Levels• Effective Promotions/Marketing• Taught Proper Money Handling• Optimized Opening/Closing Procedures

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  ICEBAR Orlando

  Mar 2009 - Dec 2012

  General Manager

  Promoted from Promotions Manager to General Manager within 2 months. Identified key areas of improvement and implemented systems to lower costs and improve sales. Designed effectivepromotional and marketing plans to effective target the main customer segments.Outcome:• Elevated annual gross sales from $900k - $3.6mil within 3 years.• Lowered pour costs to 13 % ( measured by Bevintel)• Created annual Projection Plans that were broken d own monthly, weekly, and daily which allowed us to forecas t effectively and meet Attendance Goals and Sales Goals• Created spreadsheets that took into account marketing objectives, sales goals, and attendance goals; and were able to effectively control labor and inventory costs.• Implemented industry sciences to improve guest flow pattern, increase per check average, and increase length of stay.• Improved private/special events by working alongside the owner to build a better SalesTeam, developed creative up selling opportunities, developed a better flow of communication for clients, identified ways of cutting costs to obtain maximum margins.• Obtained “Best Small Business Award ” for 2011 from the Orlando Business J ournal Show less

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  Kings Bowl America, LLC

  Dec 2012 - Aug 2015

  General Manager

  Successfully opened the Orlando Florida location as Assistant General Manager, hired and trained just over 150 staff members. After a year, Kings relocated me to Massachusetts to be AGM of Lynnfield. I was then promoted to General Manager of Kings Lynnfield.Outcome:• Obtained “Best New Business Award” for 2015 by the Wakefield Chamber of Commerce• Created annual Projection Plans that were broken d own monthly, weekly, and daily which allowed us to forecast effectively and meet Attendance Goals and Sales Goals• Developed training and development systems to effectively hire, train, and develop staff members to the next level.• Implemented creative sales building techniques to improve sales from week over week and vs last year.• Designed and implemented floor plans company wide for every location that improved logistics for more accurate and better service.• Designed and implemented PMIX, Inventory, and other systems and processes for more efficient operations.• Hired and trained over 300 staff members, most of whom moved up in the company. Show less

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  BB King's Blues Club

  Jan 2016 - Sept 2016

  General Manager
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  Publix Super Markets

  Apr 2017 - now

  • Information Technology Delivery Manager

    Oct 2022 - now

  • Lead Software Engineer

    Jul 2022 - Oct 2022

  • Senior Software Engineer

    Feb 2022 - Jul 2022

  • System Analyst

    Jul 2021 - Feb 2022

  • Systems Analyst Programmer

    Jul 2020 - Jul 2021

  • Programmer Analyst

    Nov 2019 - Jul 2020

  • Programmer

    Feb 2019 - Nov 2019

  • SQA Analyst

    Feb 2018 - Feb 2019

  • SQA Test Anaylst

    Apr 2017 - Feb 2018