Taylor Lymous

Experience

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  Jerk Hut Restaurant

  May 2014 - Oct 2018

  Manager

  • Organizing schedules and keeping track of employee hours by use of Microsoft Excel and computerized scheduling software• Planning necessary inventory orders by creating log of day-to-day usage and current supply• Maintaining customer satisfaction by being the face of all shifts, checking on guests and following up with any negative feedback given online or instore• Train staff to follow company policy and enforcing safety protocol by creating a daily check system to hold individuals’ teams accountable• Arrangement of meeting with various vending locations and setting up marketing campaigns for events around Tampa Bay on online merchandise sells Show less

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  One touch direct

  Oct 2016 - Aug 2019

  Customer Success Specialist

  Handling incoming requests from borrowers in a professional and mely mannerAncipang the borrowers' needs and providing recommendaons in order to deliver appropriate soluons to them Provides high quality service to achieve maximum sasfacon by resolving the query at first contact where possibleTake ownership and iniave to complete necessary research and caller follow up or direct the caller to the appropriate department for resoluonDelivers what is promised in line with the caller’s expectaonsResponsible for achieving individual key performance indicators while maintaining appropriate operaonal risk control and compliance in all acviesCompile and process caller informaonProcessing applicaons Show less

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  Unifi Services

  Jul 2019 - May 2022

  Customer Success Specialist

  • Greeting 100-150 guest daily assisting with arrival and check in process by inquiry of guest reservation• Creating individualized itinerary and handling all guest disputes with SaaS system through building relationships with guests• Rapid planning and organization of guests during airline cancelations through comparing data of guest on flights and agents working and available• Planning training schedules for agents and implanting system so all training is up to date and accounted for Show less

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  Verizon

  Jun 2021 - Jul 2023

  Senior Customer Care Representative

  • Responded to customer inquiries regarding catalog items, achieving a 95% customer satisfaction rating.• Assisted in updating the online catalog with seasonal promotions and new product launches, increasing visibility by 30%.• Analyzed customer feedback to identify trends and recommend changes to improve catalog offerings, resulting in a 15% boost in sales.• Collaborated with marketing teams to optimize product descriptions and images, enhancing the overall shopping experience.• Created and maintained dynamic spreadsheets to track customer interactions and inventory changes, improving data accuracy by 20%.• Organized promotional events that highlighted new catalog items, contributing to a 10% increase in foot traffic.• Led a project to streamline the catalog update process, reducing update times by 25%.• Conducted competitor analysis to benchmark catalog performance and identify improvement areas, informing strategic initiatives. Show less

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  Aston Carter

  Sept 2023 - Apr 2024

  Manager, Customer Success

  • Manage daily upload processes for 500+ new items each month, ensuring 99% accuracy in product details and images.• Collaborate with cross-functional teams to troubleshoot catalog issues, reducing resolution time by 30%.• Conduct thorough audits of item photos and descriptions, increasing overall catalog quality score by 25%.• Source high-quality content and merchandise displays, contributing to a 20% increase in online consumer engagement.• Utilize Excel to analyze inventory trends and sales data, informing strategic decisions that improved sales by 15%.• Develop and implement best practices for catalog management, streamlining processes and enhancing team efficiency by 20%.• Train new team members on catalog systems and quality standards, improving onboarding time by 40%.• Participate in weekly team meetings to discuss project updates and brainstorm improvements, fostering a collaborative work environment. Show less

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  Stride, Inc.

  Jun 2024 - now

  Technical Support Specialist

  Handling customer technical support cases through phone and email submissionUpdating the company website with tech tips and brief documentsEvaluating system potential through assessing compatibility of new programs with existing programsImproving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendationsMaintaining system functionality by testing computer componentsAchieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of actionMaintain client confidence by keeping their information confidentialPreparing reference material for users by drafting operation instructions Show less