Favour Emenyonu

Experience

• 

  Pointswytch Software Media Service

  Aug 2019 - Jan 2020

  Application Support/Software Tester

  • Troubleshoot 20+ software applications and maintained data safety.• Teamwork to resolve complex issues and provide recommendations.• Implemented improvements that reduced bugs and challenges by 15%• Analyzed and documented high-level business requirements and translated them into use case diagrams.

• 

  Smartace Technology Limited

  Feb 2020 - Jun 2020

  IT Business Analyst/Application Support

  • Managed reviews and documents as-is and to-be business processes.• Created business requirements documents, mockups, and prototypes. • Communicated with 5+ stakeholders to gather business requirements. • Redefined business processes & drove target-operating model designs. • Executed business analysis and developed technical and functional requirements that defined reporting layouts & improve team delivery.

• 

  Midra Solutions Limited,

  Jun 2020 - now

  IT Business Analyst

  • Provided in-depth analysis services and diagnosed IT operational risks. • Led 5+ junior business analysts & provided team leadership/guidance. • Executed 15+ projects & created functional requirements and use cases. • Record of business process, user interface, data analysis, and test scrips. • Executed Gap Analysis & AS-IS Analysis & conducted automated tests. • Completed user satisfaction for 5+ software in 7 months of development