Edwin Castillo

Experience

• 

  Connexion Systems and Engineering, Inc.

  Mar 2007 - Sept 2007

  IT Consultant

  Provided troubleshooting assistance via phone & deskside support. Experience using the Remedy ver. 7 incident management system. Supported various commercial software such as Office 2007, Outlook 2007, Internet Explorer 8, Adobe Acrobat, Visio, Citrix, as well as internally developed applications. Responsible for HP desktop system and Lenovo laptop hardware refreshes. Executed system imaging with Norton Ghost. Performed asset management through Active Directory. Set up Blackberry mobile phone synchronization & support. Show less

• 

  Atos

  Sept 2008 - Jun 2011

  Help Desk Technician

  Worked full time as a Help Desk Project Technician, performing desktop system refreshes & support tasks, as well as asset management through Active Directory. These tasks include the installation of financial market data software such as Bloomberg & Reuters, as well as internally developed applications & other commercial software. Experience using the Remedy ver. 7 service management system.

• 

  Sun Life

  Jun 2012 - Dec 2012

  Desktop Support Specialist

  Performed break fix support, hardware refresh and new computer builds for Sun Life systems users.Responsible for asset and inventory management using Active Directory and other customized tools.

• 

  Hewlett Packard Enterprise

  May 2013 - May 2015

  Desktop Support Technician

  Providing IT support as an HP Enterprise Services agent to the County of San Diego. Duties include performing remote and local software installation, equipment deployment, data migration, and inventory management.

• 

  Merge by Merative

  Oct 2015 - Feb 2016

  Technical Support

  Delivered remote technical phone support for Unity Merge Healthcare customers using medical applications provided to clients throughout the continental US. Responsible for resolving outstanding requests for assistance setting up and maintaining clinical information systems.

• 

  Cymer

  Jul 2016 - Jan 2017

  Deskside Support Technician
• 

  AECOM

  Mar 2017 - Sept 2018

  Deskside Support Technician

  Provided Tier II deskside support for 350+ onsite and remote users at AECOM’s San Diego branch. Tasks included configuration & troubleshooting of IT assets for new and existing users (including laptops, desktops, IT peripherals and desk phone equipment) , IT hardware/software upgrades via SCCM/Software Ctr. tools, and technical guidance/assistance for temporary projects and new IMAC requests. Provided deskside support of conference and presentation equipment for special events and meetings. Assisted in backup library maintenance and operation. Show less

• 

  Sharp HealthCare

  Dec 2018 - Mar 2019

  Site Support Specialist

  Responsible for onsite and remote support of information systems for hospital staff. Performing configuration & troubleshooting of IT assets, including laptops, desktops, mobile stations and related peripherals, as well as desk phone and mobile devices. Supporting information systems and applications, and delivering desk side support for conference and presentation equipment for special events and meetings. Accountable for site asset management and tracking.