Frankie Tee

Experience

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  Citi

  Jan 2005 - Mar 2006

  • Increased 30% collection of credit card delinquent payments by ‘Call 1, 3, 5” reminder system.• Demonstrated ability to solve customers’ complaint by pin – pointing to the actual issues.• Monitored and verified suspicious credit card transactions with customers in an urgent manner• Assist in retrieving credit cards outstanding balance. -Recommend credit cards to prospective clients.-Assist in expedite credit card processing.

  • Credit Control Officer

    Jul 2005 - Mar 2006

  • Credit Card Sales Executive

    Jan 2005 - Jul 2005
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  CIMB

  Jun 2008 - Jul 2009

  Personal Financial Advisor (PFA)

  • Achieved monthly bank sales target for investment products by custom tailoring it to each investor.• Served more customers in reducing the waiting time by 10% using 8 minutes timer numbering system.• Ensured that branch complied with regulatory and compliance set by National Banking Agency.• As Personal Financial Advisor, I'm responsible of giving comprehensive service/advise to my customers that includes :- • -Banking services such as CASA, update of statement and etc.• -Investment - Unit Trust / Bond / [Structured Product (Capital protected)]• -Banca ( Insurance )• -Fixed Deposit• -Customer services• -Personal Loan• -Credit Card• My duty include to assist customer in the enquiries, helping with documentation, branch compliance as well as ensure branch sales target and deposit target are met. Show less

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  Dominant Enterprise Bhd (DOME)

  Sept 2009 - Mar 2013

  Assistant Internal Auditor

  • Performed audit and produced audit reports for 20 branches across Malaysia and Singapore.• Highlighted high risk or new audit issues with Top Management.• Analyzed and solved compliance issues with branches to reduce risk by 20% to an average of 5 issues.• Conducted CTOS search for potential company and its director and highlighted any CTOS Trade Reference, legal cases and any other information.• Visited all the Malaysia based subsidiary branches to ensure that Standard of Operation (SOP) are adhered.• Issued reminder letter to customer with overdue outstanding amount.• Ensured Personal Guarantee (PG) and Corporate Guarantee (CG) are accurate and valid.• Reviewed CCTV recording for any suspicious activities.• Participated in inventory stock take every quarterly at HQ and at branches.• Prepared audit reports for finding at each branch and propose method to rectify each issue to the Management.• Verified documentation as per policies set by company.• Briefed and trained staffs both at HQ and branches on update to company policies.• Attended to daily operational issues for branches, which included providing solution to any arising issues. Show less

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  Polynesian Cultural Center

  Jan 2014 - Feb 2016

  Junior Associate Internal Auditor

  • Updated credit card policy that reduced customer waiting time by 20% at #1 paid attraction in Hawaii.• Produced internal audit report 20% faster than given time in order to mitigate corporate risks.• Investigated cash register issue and decreased shortage by 10% through policy review.• Performed internal audit and compliance duties as direct by Chief Audit Officer.• Worked closely with other departments to resolve audit exceptions.• Ensured various departments adhered to Standard of Operation (SOP) set by Management.• Reviewed Cash Room control and conducted regular monitoring.• Participated in monthly inventory stock take.• Implemented new ADP HR clocking system with more than 1,200 employees. Show less

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  AGlobal Management

  Apr 2016 - Dec 2017

  Financial and Internal Audit Analyst

  • Analyzed and prepared financial forecast for US$100 million beef ranch project.• Alerted the Management on 3 high risk companies upon performing risk compliance.• Coordinated compliance works between Singapore and Indonesia offices.• Evaluated and verified financial statements and documentation.• Prepared financial proforma and forecasting for companies.• Conducted risk evaluation on projects.• Performed due diligence on companies.• Recommended approval for financing of projects.• Ensured that all processes are performed according to compliance and internal control.• Performed internal audit functions as required by Management.• Reviewed and enforced Standard of Operations (S.O.P).• Familiarization of KYC and AMLA. Show less

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  SMJ Teratai Sdn Bhd

  Jan 2018 - Jun 2019

  Internal Audit Executive (Operational and IT)

  • Performed audit and produced audit reports for more than 50 branches across Malaysia.• Planned and performed IT audit on eWallet.• Reviewed and enforced Standard of Operations (S.O.P) at HQ and at branches.• Highlighted high risk or new audit issues with Management.• Performed risk management review to ensure risk are managed accordingly• Ensured compliance to financial standard set by regulator.• Verified documentation as per policies set by company.• Familiarization of KYC and AMLA. Show less

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  Public Bank

  Nov 2020 - now

  Information System Auditor