Markandey Singh

Experience

• 

  DIGITAL BOARD WEB SOLUTION

  Jan 2008 - Mar 2011

  Systems Engineer

  Installation & Configuration of Windows XP, 2000, 2003 and vista, window 7 Installation and configuration of Microsoft Outlook & Outlook Express, troubleshooting.•Provided methodologies for object-oriented software development and efficient database design.•Managed firewall, network monitoring and server monitoring both on- and off-site.•Aligned office departments and increased inter-department communication and data sharing.•Install and troubleshoot Server and Client application, windows, database applications and Configured software.•Resolved issues by Using Dame ware Remote Software. Show less

• 

  Pacific Global Inc.

  Apr 2011 - Mar 2012

  System Administrator

  ● Resolved customer complaints and concerns with strong verbal and negotiation skills.● Researched issues on various computer systems and databases to resolve complaints and answer inquiries.● Provided thorough support and problem resolution for customers.● Assisted customers with technical issues via email, live chat and telephone.● Site Management - I looked after all the day-to-day users' system, server, network & VoIP related problems on site.● I was also responsible for answering queries related to Remote sites & VPN connection in India as well as US via emails and online.● Achievements: Handling 150+ Seats call center with Voice soft dialer and managing Firewall (Sonic wallNSA2400), VPN as well.● Network setup - Responsible for Handling, entire technical setup and asset management of 150+ workstations using Windows 2003, 2008 server, Windows 7 / XP professional. Show less

• 

  Webmatrix INC

  Apr 2012 - Apr 2016

  System Administrator

  ● Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency. ● Responded to customer service emails in a timely and effective manner.● Maintained a calm, professional demeanor when faced with high demand, high volume workloads.● Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

• 

  NEXA - Maruti Suzuki India Ltd

  Aug 2016 - now

  Information Technology System Administrator

  • Managing Apple i-Pads, Routers and Apple TV's, troubleshooting issues related to iOS and Connectivity.• Taking ownership of customer issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• following standard procedures for proper escalation of unresolved issues to the appropriate Support teams• Responded to customer service emails in a timely and effective manner.• Maintained a calm, professional demeanor when faced with high demand, high volume workloads.• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.• Track computer system issues through to resolution, within agreed time limits.• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Show less