Anton Clark Alvoid

Experience

• 

  TCF Bank

  Jan 2017 - Dec 2020

  Lead Outreach Specialist

  Promoted twice within 13 months from Customer Service Representative to SeniorConsultant then to Customer Outreach Specialist Lead.· Managed stats and KPIs· Handled tough calls with disgruntled customers to come to a positive solution· Gained a lot of banking and accounting experience· Mentored new consultants who were recently hired· Onboarded new hires which included training, answering questions and building a relationship· Completed technical writing on behalf of a national company· Performed training in the new role of Customer Outreach Specialist Lead· Responded to customers through social media like Twitter, Google and Facebook· Performed online account opening, customer service and web chat, responding to secure messagesin digital banking Show less

• 

  Wells Fargo

  Jan 2021 - Jul 2021

  Intake Specialist

  Provided excellent customer service over the phone· Performed data entry and reporting for complaints filed· Made sure the customers' concerns are routed appropriately to the correct business area and madesure all legal and regulation flags are checked if applicable· Escalated complaints per workflow and agency requirements· Basic Microsoft applications use such as Teams, One Note, PowerPoint, and Excel.

• 

  TalentBridge

  Jan 2021 - Mar 2022

  Temporary Associate

  Various roles in banking through Wells Fargo were previously listed under former employers. Customer Service for Medica.

• 

  Medica

  Jun 2021 - Jul 2021

  Customer Service

  · Provide customer service over the phone showing compassion when needed· Data entry and reporting for complaints filed· Medical insurance servicing

• 

  Wells Fargo

  Sept 2021 - Mar 2022

  Loan Signer

  · Date, stamp, sign and notarize loan documents on behalf of Wells Fargo· Using systems like Arrow, CPI, ICMP and FIT to complete my daily tasks· Ship documents in a timely to our business partners using Rascaal

• 

  Best Buy

  Oct 2021 - May 2022

  Customer Service Representative

  Handled cash and credit transactions at the register· An environment that promoted sales· Assisted customers by providing information and resolving their complaints· Maintained clean and orderly checkout areas

• 

  Harbor Freight Tools

  May 2022 - Aug 2022

  Logistics Supervisor

  Delegate tasks and duties to team members who report to me.· Unloading Trucks with 7,000 to 11,000 items.· Stocking the store and bringing items from the warehouse to the sales floor.· Closing and opening the store using the alarm system.· Handling deposit slips and counting registers.· Scheduling associates with the program Atlus.

• 

  TrueBlue Inc.

  Aug 2022 - Aug 2023

  Handle Payroll and HR needs for the temporary associates that work for us.

  • Staffing Specialist

    Aug 2022 - Aug 2023

  • Staffing Specialist

    Aug 2022 - Aug 2023
• 

  Express Employment Professionals

  Aug 2023 - Jan 2024

  Recruiting Specialist

  As a Recruitment Specialist, I will be conducting phone interviews with applicants, and matching them to open jobs throughout the Greater Seattle area! I'm the first person someone meets when they walk into the office. I'll help candidates through the hiring process. The position requires customer service, the ability to thrive in a fast-paced environment, enjoy multitasking, a friendly personality, detail orientated, and can type and document information accurately.

• 

  TrueBlue Inc.

  Nov 2023 - Jan 2024

  Staffing Specialist

  Conducted interviews and onboarded candidates.Managed customer orders for staffing associates to various job sites.Ensured compliance with federal standards, such as E-Verify.Payroll Specialist roles: AR and contacting clients for payment.

• 

  Remotasks

  Dec 2023 - Oct 2024

  AI Trainer

  Freelancer will use their expertise in Creative Writing to help train generative artificial intelligence models to improve on advanced topics. Freelancers will work on individual tasks, such as: Training AI models by crafting and answering questions related to your field Evaluating and ranking responses generated by AI systems Assessing the factuality and relevance of text produced by AI models Freelancers will be mapped to specific project(s) and will be able to attempt tasks only for the projects offered and accepted in Remotasks. Show less

• 

  Accra

  May 2024 - Oct 2024

  FMS Financial Coordinator

  Payroll Specialist

• 

  Sengistix LLC

  Oct 2024 - now

  Response Center Advocate
• 

  H&R Block

  Nov 2024 - now

  Tax Preparer

  Prepare individual 1040 tax returns.Answer the phone.Interview prospective clients to better determine their needs for the best possible return.