Jason Belton

Experience

• 

  Taff Housing

  Jun 2010 - Mar 2011

  ICT Assistant

  Providing helpdesk support for over 130 users at the company premises and remote offices. Troubleshooting both hardware issues and software issues. General IT maintenance such as rotation of backup and update of the assets register also.Responsible for troubleshooting and re-engineering solutions that deliver the business operations value. My role covers a broad spectrum and due to its nature, will continue adapting to change. Projects including the transformation of the user office environment dealing with the training, software, and change management of the Office 2010 and Windows 7 infrastructure upgrade. Show less

• 

  CGI

  Mar 2011 - Apr 2012

  Providing support and ensuring tickets are resolved quickly and professionally.Sharing knowledge to improve the overall knowledge of the team.Liaising with other teams in order to assist in ticket resolution where appropriate.Ensuring SLA’s are met and users are kept up to date on the status of their calls.Travelling to client sites to provide support and knowledge transfer.Continually enrich and improve own knowledge through the workplace – supporting different companies infrastructure and becoming competent with administering those infrastructures.Liaise with 3rd parties to ensure end-users are able to work and issues are resolved in a swift manner.Solve issues relating to business critical applications and server infrastructures including Windows Server and *nix systems. Show less

  • Wintel Server Analyst

    Dec 2011 - Apr 2012

  • Service Desk Technical Analyst

    Mar 2011 - Dec 2011
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  Keylogic

  Apr 2012 - Oct 2015

  Part of a technical team providing 3rd line support and on site consultancy utilising virtualisation technologies such as VMware, XenServer and Hyper-V.Plans and completes project work alone or as part of a team depending on scale. Technologies include: Remote Desktop Services, Citrix XenApp 6.5 upgrades / migrations.Provides on site consultancy for numerous customers throughout the UK where required.Utilises own technical skills to troubleshoot and resolve issues within technologies such as NetScaler VPX, Citrix EdgeSight, Citrix Command Center daily.Fully established working with Windows Server, very much at home configuring Group Policy - Citrix Policy from the ground up.Tasked with tackling issues for customers on the following platforms: VMware, Hyper-V and XenServer. Show less

  • Technical Consultant

    Apr 2013 - Oct 2015

  • Junior Technical Consultant

    Apr 2012 - Apr 2013
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  Castleton Technology Plc

  Oct 2015 - Apr 2020

  • Head of Design

    Feb 2019 - Apr 2020

  • Head of Consultancy

    Nov 2018 - Feb 2019

  • Head of Design

    Aug 2018 - Nov 2018

  • Managing Consultant

    Apr 2017 - Aug 2018

  • Principal Consultant

    May 2016 - Mar 2017

  • Technical Consultant

    Oct 2015 - May 2016
• 

  Converged IT Ltd

  Aug 2020 - now

  Technical Director