Archit Jain

Experience

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  Trident Hotels

  Oct 2008 - Jan 2010

  Front Office Assistant

  >Coordination with Reservation manager on Availability, Restrictions and Booking Positions.>Handling Email and Voice Reservations.>Handling cancellations and amendments.>Handling Business Center Operations.>Booking Meeting Room and Board Room for client.>Preparing Meeting room and Board room as per guest requirement.>Handling cancellations and modifications.

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  Oberoi Hotels & Resorts

  Feb 2010 - Jul 2010

  Group Reservations Coordinator

  >Handling Group Reservations.>Coordination with Sales team and Travel agents.>Blocking rooms as per guest needs.>Coordination with Booker's for Bill to company letter and travel agent voucher.>Coordination with Revenue manager on booking positions and availability.>Maintaining complete knowledge of All hotel facilities/services, hours of operation, All guest room layouts, bed types, Room availability for any given day, Restricted dates, rates and room types, All room rates, packages and promotions.>Coordination with F&B and Banquet team for group Lunch & dinner.>Preparing group information sheet which is to be circulated with the entire hotel.>Follow up with sales team for Contract and payment. Show less

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  MICROS Systems Inc

  Jul 2010 - Dec 2013

  Implementation Consultant

  >Learning about the different hotel chains and their business practice.>Initiating project planning.>Helping the hotel in configuration of PMS as per business standards and need. >Training of hotel personnel adhering to brand standards and work practices. >Offering Live Support on site and off site.>Involving in various OXI configuration such as Delphi, Holidex, Reserve, Marsha, SGI, Travel Click, Ezrms, Serenata.>Conducting presentations and demonstrations; Interacting with client organisations.>Sharing new information with team members.>Supporting team members when on site.>Testing and troubleshooting problems.>Understanding client's system specifications, work practices and the nature of their operation; analyzing and making recommendations.>Performing hands-on analysis to identify business requirements.>Getting certified about the hotel chain before indulging in any installation for the chain. Show less

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  Virtusa

  Jul 2014 - Mar 2016

  Product Specialist / Functional Architect

  > Training the development team on the application OPERA.> Helping developers in simulating the issues reported by client.> Guiding the team on the expected functionality, what is broken and what to be fixed.> Communicate status update through development cycle.> Reviewing functional aspect of enhancement layouts.> Identifying new issues in the latest version.> Support Level 3 support team by investigating Cases reported by various sites.> Work on enhancement request.> Coordinating with PM team in US.> Ensure any reported bug / Issues in OPERA PMS is fixed with the correct expectation Show less

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  RateGain

  Mar 2016 - Nov 2020

  Senior Program Manager

  > Project Management & Project Prioritization.> New business development with various OTA/IBE’s.> Responsible for API Integrations between our Channel Manager (RezGain) and various PMS/CRS/IBE/OTA’s.> Responsible for API/ Flat File Integrations between our Revenue Management System (RevGain) and various PMS/CRS’s.> Co-ordination with Level 3 Support in resolving the issues.> Responsible for Partner Communication in case of Support/ Enhancement. > Co-ordination with Product Management Group for new features. Show less

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  CarDekho

  Nov 2020 - Aug 2021

  Senior Associate Director
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  Gupshup

  Sept 2021 - Oct 2023

  Director Program Management
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  PgM Innovations

  Nov 2023 - now

  Founder