Ankur Upadhyay

Experience

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  IYogi

  Apr 2014 - May 2015

  Technical Support Specialist

   Technical Support Engineer & Escalation SME for handheld devices, provided full-fledged support for printers, Routers, Modems, and gateways through remote access. Lead the business rules acquisition activities as a domain expert and used the Rules Management Application as reviewer. Providing technical solutions to different problems of clients by taking help of different tools, help customers to connect their devices such as Router, Gateways, Printers and Modems. Establishing the contact with US customers for Troubleshooting and support on technical devices depending on the IT tickets. I have linked various gateways and routers to the computer for better internet experience. Has been a recipient of “Rep who made Iyogi shine globally” award twice by the company in the span of 3 months. Resolved over 1700 IT tickets and became the Wall of fame of Iyogi for consistently 6 fortnights Show less

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  Accenture

  Dec 2015 - Apr 2019

  Senior Technical Analyst

   Helped clients to makeshift into cloud technologies by explaining them the advantages and benefits. Majorly associated with solution architecture team to develop a highly available solution and provide robust infrastructure to the client. Working knowledge of IAAS, PAAS and SAAS, also related to the hands-on experience working with Hybrid cloud model. Providing highly scalable environment to support unexpected workloads or spike in the requests. Also provided site to site, VPN tunnelling, point to site connection between on Prem and Cloud. Worked on projects like Mondelez, Marriot, Zensar, PepsiCo, NTT etc. wherein supporting and collaborating with them to design solution for their transition into cloud. Responsible for determining and discussing Total cost of ownership (TCO) in regard to cloud technology. Have working knowledge of Service Now, Ariba and Oracle Financial business suite. Hosted workloads on virtual machines with the help of WordPress site, Apache server, IIS server etc. Worked with different cloud storages such as S3, Block storage, Page storage, Blob Storage etc. Understanding knowledge of Serverless computing using Lambda functions. Working and functional knowledge of security in cloud which involves, Security groups, NACL, WAF, Network interfaces. Show less

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  Iron Systems, Inc

  Apr 2019 - now

  Program Consultant

  Professional cloud Engineer and Program Consultant with more than 7 years of experience in the IT industry. As a proven leader with a record of success and achievements, I have significant knowledge in Cloud computing and its offered cloud native services, Linux and Basic, software, Network skills, servers, and firewalls. My experience includes demonstrated ability to build and lead teams that can accomplish tasks and meet deadlines while providing superior customer service

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  Ericsson

  Oct 2021 - now

  Cloud Engineer

  My job is to make my clients life easier by leveraging cloud benefits , cutting cost, helped several clients drive their workloads in Azure/AWS .