Jaime W. Balmonte III

Experience

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  Junior Achievement USA

  Aug 2016 - Dec 2016

  Production Specialist

  Served as part of a diverse team of secondary education students from varying schools around the island, to form a self-started company called Guifi, sponsored by United Airlines under the Guam Junior Achievement program.

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  Guam Community College

  Aug 2017 - May 2019

  Student Employee/Manager

  Student employee/manager at the GCC/Okkodo High School Marketing Store Laboratory. Upon working in this classroom environment, I gained considerable knowledge and experience in; Customer service, Conflict Resolution, Communication, Teamwork, Problem solving and other factors of operating a business.In this role I was directly responsible for managing five departments with 20+ direct reports, in Human Resources, Accounting, Purchasing, Visual Merchandising and Promotions.

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  Atkins Kroll, Inc.

  Jun 2018 - Jul 2018

  Accounting/Human Resources Clerk

  Interned at one of Guam's major car dealerships, in both the Accounting and Human Resources departments. Supervised directly by the Financial Controller and Human Resources Director, via High School Summer Internship Program. Accounting duties included bank statement reconciliation, Accounts Payable and Accounts Receivable reporting, and inventory auditing of all vehicles and parts. Human Resource duties included, new hire selection, interviewing, and onboarding, in addition to managing current employee files and development trainings. Show less

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  Hibachi San

  Mar 2019 - Jan 2020

  Counter Help

  - Successfully worked in a fast-paced environment, while maintaining and ensuring optimum Customer Service and experience.- Mastered POS to process high volume orders in a timely manner.- Received, organized, and consistently maintained stock of Restaurant items for daily processes.- Cleaned, sanitized and organized all Restaurant areas for optimized presentation and cleanliness to ensure safety of customers.

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  IT&E

  Nov 2019 - Mar 2023

  Formerly employed as IT&E’s Marketing Postpaid Product Specialist handling consumer products and services.Duties included:- Management of all IT&E consumer products and services to include Broadband/DSL and Wireless Cellular plans. - Preparation of financial analyses for product proposals to ensure profitability and to minimize unnecessary costs. - Research and analysis of industry trends from consumers, competitors, and vendors for accurate market placement. - Oversaw postpaid promotional campaign project activities to ensure maximum outreach and profitability, and to closely align all efforts with project guidelines. - Conducted after action reviews and presented to senior leadership for better understanding of key marketing initiatives and their direct effect on the business. Show less Formerly employed as a full time Customer Service apprentice at one of Guam's major telecommunication companies. In this position I gained experience in, but not limited to the following; - Customer Service- Customer Account Creation and Management- Trend Forecasting- Supply Management - Data Reporting- Inventory Management and Auditing- Internal Billing System processing- Government Telecommunication Benefit Programs (Lifeline and Emergency Broadband Benefit Program/Affordable Connectivity Program)- Intercarrier Number Porting/Transfers Show less

  • Marketing Postpaid Product Specialist

    Feb 2022 - Mar 2023

  • Customer Service Representative

    Nov 2019 - Feb 2022
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  MTG Group, LLC

  May 2023 - Apr 2024

  Served as a dedicated team player and leader. Duties included:- Directed and motivated employees across two companies, fostering a culture of collaboration and excellence.- Implemented performance management strategies that resulted in improved team performance. - Spearheaded the development and implementation of operational policies and procedures.- Successfully managed project timelines and deliverables, consistently meeting project objectives and deadlines.- Acted as head of Human Resources, handing all employees activities including hiring, onboarding, and payroll. Show less

  • Director of Operations And Business Development

    Sept 2023 - Apr 2024

  • Senior Manager, Operations and Business Development

    Aug 2023 - Sept 2023

  • Administrative Operations Assistant

    May 2023 - Aug 2023
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  TMG Group, LLC

  Aug 2023 - Apr 2024

  Director of Marketing Operations and Business Development
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  KLARA M

  May 2024 - Aug 2024

  Social Media Manager

  Worked a Social Media Manager, handling a diverse lineup of clients from Food and Beverage to Hospitality. Key Duties Included: - Drafting, Implementing, and maintaining standard operational procedures to increase workplace productivity. - Client Communication and Relationship Management. - Social Media Management, Reporting, and Content Creation. - Graphic Design and Branding consultation and production. - Google Business and Website Management- Content Shoot Planning, Support and Direction Show less