Phil Klejwa

Experience

• 

  City of Minneapolis Public Works

  May 2014 - Sept 2014

  ArcGIS and Database Management Intern

  • Developed proficiency in database management using Microsoft Excel, Access, and ArcGIS• Implemented a navigation and mapping system for over 600+ bridge locations under the purview of the Minneapolis Bridge Department.

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  The iDoctor, LLC

  Nov 2014 - Jul 2017

  Repair Technician

  • Executed complex end user device repairs involving screens, motherboards, hard drives, power supplies, and various other components. • Managed and trained multiple employees while overseeing inventory. • Skilled in managing both hardware and software-related issues, including data recovery, virus removal, and operating system (OS) installation and updates.• Advanced comprehension of iOS, Android, Mac OS, and Windows software.

• 

  University of Minnesota Crookston

  Jun 2020 - May 2021

  Desktop Support Technician

  • Professionally delivered technical desktop support to hundreds of faculty and students on campus.• Assisted in imaging, testing, and maintaining a fleet of over a 1,000 HP laptops for the University, along with desktops, printers, and other various peripherals on campus.• Utilized various tools such as Bomgar and TeamViewer to conduct remote support.• Performed ServiceNow ticketing services as well as ticketing through ITSM TeamDynamix within the required SLA parameters with 95% of issues requiring no escalation.• Performed basic networking (WAN, LAN, VPN) troubleshooting with a focus on keeping devices 100% compliant with security, active directory, and group policy guidelines. Show less

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  Now Micro

  May 2021 - Aug 2021

  Technical Services and Support Technician

  • Performed troubleshooting, ran diagnostics, and repaired thousands of customer computers from brands like Intel, HP, Dell, and Lenovo. Imaged these end point devices using various Microsoft's System Center Configuration Manager (SCCM) task sequences.• Gained extensive experience with Microsoft Dynamics Great Plains and Microsoft Dynamics 365.

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  University of Minnesota Duluth

  Aug 2021 - Jul 2022

  • Troubleshot technical issues for faculty, staff, and students, creating updated support documentation for the Desktop Support team.• Enhanced troubleshooting skills handling RT (Request Tracker) and TDX (TeamDynamix) tickets, working extensively with various platforms such as Windows 10, Mac OS, and Linux.• Performed troubleshooting on University licensed software, including Microsoft 365, Google Workspace, Zoom, Adobe Products, SPSS, MATLAB, Cisco AnyConnect, and Perceptive Content.• Assisted in asset and life cycle management within ITSS. Imaged, repaired, and maintained devices from vendors including Apple, HP, Lenovo, Dell, and others. Utilized Repair Shopr, SnipeIT, JAMF, Active Directory for tracking and asset management. Achieved Apple repair and service certification.• Coordinated with the network and systems teams to register printers on the network, configure print server queues, and ensure correct driver and settings for each device. Show less

  • IT Help Desk Manager

    Dec 2021 - Jul 2022

  • End User Support Specialist

    Aug 2021 - Dec 2021
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  Epic

  Jul 2022 - now

  • Successfully managed multiple projects related to the implementation and maintenance of the Willow Inpatient module. Assembled project plans and teamwork assignments, directed and monitored work efforts on a daily basis, identified resource needs, performed quality review, and escalated timeline issues appropriately.• In-depth knowledge of Willow Inpatient, Willow Inventory, and Willow Home Infusion. Performed advanced troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications.• Worked directly with Epic end users, monitored workflows, provided documentation, and optimization suggestions. Led meetings regarding project status and on-going work-product coordination. Coordinated communication with all areas of the enterprise that impacted the scope, budget, risk, and resources (people/money) of the work effort being managed.• Used project management processes and methodologies to ensure projects were delivered on time, within budget, and met high-quality standards. Tracked key project milestones and adjusted project plans and/or resources to meet the needs of customers. Show less

  • Application Manager

    Nov 2023 - now

  • Application Coordinator

    Jul 2022 - Nov 2023