Mor Dvorai

Experience

• 

  Israel Defense Forces

  Jul 2008 - Jul 2010

  Technical Support

  *Supported about 250 users in AD *Support windows xp, windows 7 environment and hardware.*Support printers connectivity and hardware.*support 1st level networking

• 

  ICSC - Israeli Customer Solution Center

  Mar 2011 - Aug 2012

  Technical Support

  *Technical phone representative for HP consumers printers.*Troubleshooting connectivity with USB, WIFI and Ethernet.*Troubleshooting fax and scan connectivity, hardware and software.*Troubleshooting hardware and software (windows environment)*Supported to Mac users.*Returned calls for 2nd level support.*Returned call for english speaking customers.

• 

  Harel Insurance & Finance

  Jan 2013 - Jan 2015

  Help desk support

  *1st level support for employees, insurance agents and suppliers.*Support AS400, windows 7 environments.*Returned calls for complex tasks and successfully navigated between 2nd/3rd level support.

• 

  Meuhedet

  Jul 2015 - Jun 2016

  IT Support
• 

  The Arava Institute for Environmental Studies

  Aug 2016 - Oct 2018

  IT

  *Responsible for computing equipment for all employees,*Troubleshooting hardware and software to all employees, students, and lecturers*Managed and troubleshooting networking: Ethernet and WiFi

• 

  Bynet Semech

  Aug 2018 - now

  *Responsible on technical team that support airlines check-in, self check-in machines and gate counters at Ramon airport*Responsible on windows environment, that support airlines software.*Responsible computing equipment for the check-in, gate counters. *Support hardware and software (windows) for airlines in check-in, gate counters, and self check-in machines at Ramon airport.*Support boarding and tagging printers.

  • Technical Support Team Leader

    Feb 2019 - now

  • Technical Support

    Aug 2018 - now