
Manal Saif
Dental Assistant

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About me
Program Operations Manager at Zension Technologies Inc.
Education

British Academic Center
-Diploma Hospital Managementthe principles and practice of a healthcare institution or a healthcare environment. Focused on clinical , healthcare management ,key areas of health policy. Learn to evaluate current health practices as it relates to an assessment of clinical effectiveness and decision-making.

LOMA
2015 - 2016Diploma Life Office Management Association (LOMA)Life Office Management Association (LOMA) — an educational organization that focuses on the life insurance business and develops administrative and technical courses.

Sana'a University
2004 - 2010Bachelor of Dental Surgery Dentistry
Experience

Al-Murtada Clinic
Oct 2009 - Oct 2010Dental Assistant
T.M.C
Jan 2012 - Jan 2017General Dentist1. Diagnosing dental conditions2. Developing treatment plans: Based on the diagnosis, create personalized treatment plans for patients, which may involve procedures such as fillings, root canals, extractions, or orthodontic treatments.3. Performing dental procedures: like fillings, crowns, bridges, dentures, and teeth whitening. also perform minor oral surgeries or refer patients to specialists for complex procedures.4. Administering local anesthesia5. Prescribing medications.6. Educating patients on oral hygiene7. Providing preventive care: routine cleanings and apply fluoride treatments or sealants to prevent tooth decay and maintain optimal oral health.8. Monitoring patient progress.9. Referring patients to specialists: If a patient requires specialized treatment beyond the scope of general dentistry (e.g., orthodontics or oral surgery)10. Maintaining patient records. Show less

Zension Technologies Inc.
Nov 2018 - nowMaking decisions based on available information while considering various factors such as organizational priorities, resource limitations, stakeholder expectations, risk assessment results,1-Developing and implementing strategic plans for program operations, considering the organization's goals and objectives.2-Identifying potential risks or obstacles that may impact program operations and developing strategies to mitigate them.3-Monitoring the performance of program activities, tracking key performance indicators (KPIs), and making necessary adjustments to ensure targets are met. with identifying areas for improvement in program operations through data analysis, feedback collection, and evaluation processes, then implementing changes or enhancements accordingly.4-Building and maintaining relationships with key stakeholders such as clients, partners, and vendors to ensure smooth program operations.5- Ensuring that program activities meet quality standards by implementing quality control measures, conducting regular audits, and addressing any issues or deficiencies identified.6- Leading and managing a team of staff members involved in program operations, providing guidance,training, support, and feedback to ensure optimal performance.7-Facilitating effective communication within the team as well as with external stakeholders to ensure everyone is informed about program operations and progress.8-Handling unexpected situations or crises that may arise during program operations by taking appropriate actions to minimize negative impacts on the program's objectives. Show less
Program Operations Manager
Nov 2021 - nowProgram Operations Supervisor
Jul 2019 - Nov 2021Customer Service Representative
Nov 2018 - Jun 2019
Licenses & Certifications
- View certificate

Management development programFormatech FZ - LLC
Formatech FZ - LLCAug 2022 
Foundations Data, Data, Everywhere
CourseraApr 2024
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