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Amit Sharma

Amit Sharma

Customer Service Associate

Followers of Amit Sharma76 followers
location of Amit SharmaPimpri Chinchwad, Maharashtra, India

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  • Timeline

  • About me

    Manager - Operations and Service

  • Education

    • D. T. Patil Junior College, Dapodi, Pune

      2010 - 2012
      10+2 Science 53.33%

    • Swami Vivekanand Vidya Mandir, Dapodi, Pune

      2008 - 2010
      Matriculation High School/Secondary Certificate Programs 68%

    • Veer Bahadur Singh Purvanchal University, Jaunpur

      2012 - 2015
      Bachelor of Commerce - BCom Commerce A

  • Experience

    • DigiCall Teleservices Pvt.Ltd.

      Jun 2015 - Mar 2016
      Customer Service Associate

      Resolving customer queries, complaint and requests over call and performing cross sell • Handling calls with less AHT and quick resolution.

    • Call2Connect

      May 2016 - Dec 2016
      Subject Matter Expert

      • Promoted as SME doing floor support along with RTM handling responsible to maintain SLA handling escalation.• Resolving customer queries, complaint and requests over call and performing cross sell• Handling calls with less AHT and quick resolution

    • Bigbasket.com

      Jan 2017 - Nov 2018
      Senior Customer Service Associate

      • Worked with blended process along with promotion of the company and services on call, inbound calls on customer complaint out bond verification call.• Acted as SME for OJT batches as per requirement.

    • Tata Consultancy Services

      Nov 2018 - now

      • Quality Analyst

        Jul 2019 - now

      • Customer Service Associate

        Nov 2018 - Jul 2019

    • Bajaj Finserv

      Nov 2023 - now
      Manager operations and service

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      Tata Consultancy Services

    • Agile way of working - TCS Internal

      Tata Consultancy Services

    • Data Privacy Champion - TCS Internal

      Tata Consultancy Services

  • Honors & Awards

    • Awarded to Amit Sharma
      Bajaj Allianz Half Marathon 21 km Bajaj Allianz
    • Awarded to Amit Sharma
      Outstanding Performance of the year Big Basket
    • Awarded to Amit Sharma
      Professional Marathon Player Tata Ultra Marathon 50 km Tata Consultancy Services
    • Awarded to Amit Sharma
      Runwari 120km Pimpri Chinchwad Municipal Corporation