Robert Young

Experience

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  North Lincolnshire Council

  Nov 2009 - Sept 2010

  ▪ Working with autistic children of ranging age and ability▪ Responsible for developing and implementing a sports education curriculum▪ Focused on developing meaningful student-teacher relationships ▪ Deliver high quality sports sessions to a diverse spectrum of children aging 8-18 on their doorsteps▪ Offering inclusive sports sessions in an attempt to reduce antisocial behaviours▪ Assess and monitor attendance levels, participant development and area development▪ Evaluate the effectiveness of street sports operations, policies and procedures

  • Inclusive Fitness Activator

    May 2010 - Sept 2010

  • Street Sport Coordinator

    Nov 2009 - Sept 2010
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  S & B Delaney

  Sept 2010 - Sept 2012

  Delivery Driver

  ▪ Delivery, installation and maintenance of white goods for various retail companies▪ Responsible for accounts, money and product handling of upto $50,000▪ Provide excellent customer service and maintain relationships with suppliers and employers

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  West Ivanhoe Cricket Club

  Sept 2010 - Sept 2012

  Overseas Cricket Professional

  ▪ 2 year contract as Ivanhoe District Cricket Clubs overseas professional players ▪ Responsible for coaching all grades and age groups within the club▪ Club captain and representative in the Heidelberg & District Cricket Association “A” grade league

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  Lucozade Powerleague

  Jun 2012 - May 2015

  General Manager

  ▪ Promoted from assistant managers role at Powerleague Leeds North (June 2012 – Jan 2013) ▪ Responsible for the growth, development and service provision within the branch▪ Action planning, implementation & evaluation of sales, admin and operational duties▪ Training, management and rotaing of more than 20 full time & part time staff▪ Production and communication of performance reports to senior management and head office▪ Awarded Assistant Manager of the Year 2013 achieving highest yearly net income in branch since opening Show less

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  Eureka!

  May 2015 - May 2023

  • Manage the delivery of an excellent visitor experience by ensuring that day-to-day operations function smoothly. Customer service is consistently delivered to a high standard which exceeds expectations and ensuring that appropriate systems for evaluation and customer feedback are in place.• Deliver effective Facilities Management ensuring all hard and soft Facilities Management activities are maintained and developed in a safe and efficient manner. Delivering site security plan for the estate which is supported by a strategy to mitigate the risks associated with the current threats identified.• Manage the continued development and delivery of Eureka! Food Services offer by ensuring that consistently high standard of catering, customer service and exceeded financial forecasts.• Manage the continued development and delivery of effective retail offer by ensuring that costs are managed effectively, ensuring maximum value for money for the visitor and revenue for the charity• Implementing an organisation-wide SMART sustainability action plan to support the gradual transition to carbon neutral operations. • Deliver IT systems and equipment to meet organisational needs in line with IT strategy and planning processes across all departments. Ensuring the sourcing and provision of appropriate systems and contracts are in place to provide effective, cost efficient and reliable telecommunication and IT along with relevant support.• Manage reporting staff ensuring that they are appropriately trained, developed and motivated to enable them to support their teams and the aims and objectives of the organisation. • Developing and monitoring all activities, operations and experiences are conducted in line with Health and Safety guidelines, managing the implementation of relevant policies and procedures, and risk management. Ensuring safeguarding policies and procedures are communicated and implemented in line with organisational aims and objectives. Show less • Responsible for developing, building and maintaining relationships with clients, businesses, suppliers, key stakeholders and potential partners to support income generation and the visitor experience. • Lead on all commercial aspects of the shop, café and catering services.• Provide specialist advice and guidance on product ranges, purchase strategies, effective merchandising, sales and supplier negotiation techniques.• Delivering targeted approaches to enlist potential partners and ensure allocated projects are managed effectively to meet financial targets.• Working closely across various functions including Visitor Services, Play and Learning, Marketing and Development, to identify opportunities to increase existing revenue streams and develop new ones. Show less

  • Operations Director

    Apr 2022 - May 2023

  • Assistant Director: Visitor Services & Operations

    Jun 2019 - Apr 2022

  • Commercial Manager

    May 2015 - Jun 2019
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  National Football Museum

  Mar 2024 - Oct 2024

  Operations & Visitor Experience Director

  Leading strategic initiatives to enhance visitor experiences and sustainability at NFMDedicated to putting visitors first, ensuring exceptional experiences and well-beingDriving the transformation of Manchester and Preston buildings for safety and sustainabilitySpearheading efforts to reduce carbon footprint and promote environmental responsibilityOrchestrating seamless events, retail, admissions, and visitor servicesEnsuring compliance with legal, health & safety, and regulatory standards for a safe environmentEnhancing online and interactive experiences for visitors through ICT operationsAdvocating for efficient project management to optimize outcomes Show less

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  Magna Science Adventure Centre

  Jan 2025 - now

  Visitor Services Director

  Leading the Visitor Services team to deliver exceptional guest experiences at Magna Science Adventure Centre. Driving innovation in visitor engagement, operational efficiency, and team development to enhance customer satisfaction and inspire exploration in science and technology.