Rafael Macedo

Experience

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  People Computação

  Nov 2003 - Jan 2004

  Professional Services - TI

  Technical Installation, Maintenance and networks.Main activities: Technical responsible for the functioning of the internal network, email, configuration and maintenance of all machines. Performing preventive maintenance periodically.

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  Liq

  Jan 2004 - Mar 2005

  Technical Support Assistant

  • Responsible for all validations and testing (error detection) on Intervoice IVR's

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  Capgemini

  Mar 2005 - Jan 2006

  IT Jr. Operator

  • Managed an AVAYA Definity v11• Managed an AVAYA CentreVu CMS 13.0• Responsible for executing routine activities on customer operations: Velox, ABN, Brazil Vehicles, Sulacap, Sulamérica Box Carrefour, 103 and Oi Internet• Also supported Nortel Environment , DEFINITY version 11, NICE, 3 AVAYA ACDs, Nortel ACD, TT Platform & S, AVAYA CentreVu CMS 13.0 and 9.0, monitoring the URA's, creating VDN`s, Vectors,

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  Wittel

  Jan 2006 - Jan 2009

  Technical Support Analyst Jr

  • Managed CTI Genesys platform• Configured and manteined all call centers call• DN's creation and External Routing Points

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  Centauro Telecom

  Jan 2009 - Jan 2010

  IT Coordinator

  Responsible for maintaining the functionality of IT services at the client Noble Denton, which includes the management of the Microsoft environment, CISCO and AVAYA. Relationship and negotiation with suppliers of goods and services. Define and implement IT solutions by interacting directly with its headquarters in Houston - USA. IT Governance application using the COBIT best practices.Layout networking, procedures, processes and working methods. Implementation and Windows Server 2008 administration, in 2003, distributed file service, load balancing, WSUS, backup routines using Symatec Backup Exec and Isa Server Enterprise Edition 2006. Coordination of the help desk team and electrical maintenance that act on the customer. Migration projects, updates and application of technologies for better functioning of systems. Exibir menos

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  Liq

  Jul 2010 - Jul 2011

  Project Manager

  Acted as a Project Leader meeting the demands of the SAC Oi segment. Creating timelines with the use of MS-Project, ensuring that the project is delivered on time, cost and scope defined. Negotiation with conflict management suppliers, development of new applications and systems implementation, interaction with other project teams and relationship managers.

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  Indra

  Jul 2011 - Jan 2012

  IT Project Manager

  • Managed big and complex IT infrastructure projects for Oil and Gas Company• Managed projects through a conflicting and complex environment• Implemented strategic projects that helped the Company reach its main objectives • Implemented a brand new infrastructure do support SAP HANA BO• Updated the infrastructure of the main IT calls in Petrobras, affected positively about +5k people

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  Noorden Group

  Jan 2012 - Jan 2013

  Project Consultant

  • Acted as an infrastructure IT project consultant in a large retail company• Managed multiple infrastructure IT projects• Executed IT technological update on its main warehouse• Projects that had positively impacted all the stores and Main Office• Negotiated with suppliers, acquired resources and logistics management • Controlled large amount of investments

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  B2W Digital

  Jan 2013 - Jul 2016

  Sr IT Project Manager

  Experience in complex Infrastructure projects in Distribution Centers (Warehouses) for E-commerce environments;I led projects to develop new features and improvements on the websites: Americanas.com, Shoptime.com, Soubarato.com and Submarino.com;Survey, control and approval of budgets of 2MM BRL;Joint action with Civil and Electrical Engineering teams;Work on web projects for financial services on the Marketplace;Direct contribution to the Cia's growth master plan.

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  Rede D'Or São Luiz

  Jan 2016 - Jan 2019

  Senior Project Manager

  Experience in planning complex network structures for hospital and high availability environments;Elaboration and control of expressive budgets (5MM BRL), which included everything from the acquisition of imported inputs to the contracting of partner companies;Working with the Civil Construction, Electrical and Architecture teams, in the construction and definition of the infrastructure for a specific hospital unit;Leadership of multidisciplinary teams;Responsible for the implementation of the WiFi Implementation Program in Hospital units (16MM BRL) Exibir menos

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  MV

  Jan 2019 - Jan 2021

  Senior Project Manager

  Acted as a Project Manager in Consulting specialized in the implementation, updating and technological migration of Healthcare ERP`s;Worked with the Factory and the Commercial team, ensuring the entire implementation and financial lifecycle of the project;Management of multidisciplinary teams, stakeholders and ensuring that communication is fluid and effective during the implementation cycle;Project presentations to the entire body of Managers involved in this, the solution and its implementation stages;Acted according to the project management methodology recommended by the Company, meeting the evolution indicators and efficiency standards;Prioritization and control of incidents for inclusion in sprints, negotiation with POs and the Cia's PMO. Exibir menos

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  Infobase IT

  Jan 2019 - Jan 2019

  Tech Lead

  Responsible for managing the CMS team - content team - which supported 300 Dufry websites spread across the globe;Implementation of Scrum and KANBAN framework for demand and project management;Direct contact with the leadership of Global Campaigns (Basel, Switzerland) and other partners around the world;Use of the Magento tool to manage the Client's promotions and products.

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  Thoughtworks

  Jan 2021 - Jan 2022

  Senior Consultant Project Manager

  Acted as a Consultant/Agile Master in innovative technology projects with Global Customers;Leadership of multidisciplinary teams, with different stacks and geographically distributed;Implementation and facilitation of agile processes and Scrum ceremonies (Scrum, KANBAN, SaFe);Risk management, status reports, metrics and stakeholders management;Feedback seeking improvements, support in the creation and monitoring of individual development plans and collaborative leadership;

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  SysMap Solutions

  Jan 2022 - now

  Senior PMO Consultant