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Eduardo Pisoni

Eduardo Pisoni

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location of Eduardo PisoniCachoeirinha, Rio Grande do Sul, Brazil

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  • Timeline

  • About me

    Senior Customer Incident Manager

  • Education

    • Universidade do Sul de Santa Catarina

      2022 - 2023
      Postgraduate Degree Cloud and Edge Computing

      Cloud and Edge computing postgraduate course

    • Universidade do Sul de Santa Catarina

      2010 - 2015
      Information Technology Management Computer/Information Technology Administration and Management Graduate

  • Experience

    • Dell Technologies

      Sept 2009 - now

      • Senior Customer Incident Manager

        Apr 2022 - now

      • Customer Success Incident Manager

        Sept 2009 - now

      • Senior ProSupport Engineer - Resolution Manager

        Sept 2009 - Oct 2021

      • Technical Support Escalations Analyst

        Sept 2009 - Sept 2013

  • Licenses & Certifications

    • Microsoft Certified Solutions Associate - Windows Server® 2008

      Microsoft®
      Apr 2012

    • MCITP - Enterprise Administrator on Windows Server® 2008

      Microsoft®
      Mar 2012

    • MCTS - Windows Server® 2008 Applications Infrastructure, Configuration

      Microsoft®
      Nov 2011

    • MCTS - Windows Server® 2008 Active Directory, Configuration

      Microsoft®
      Sept 2011

    • MCTS - Windows Server® 2008 Network Infrastructure, Configuration

      Microsoft®
      Sept 2011

    • Microsoft Certified Systems Administrator - Windows Server 2003

      Microsoft®
      May 2011

    • Microsoft® Certified Professional

      Microsoft®
      Oct 2010

    • MCTS - Windows® 7, Configuration

      Microsoft®
      Sept 2010

    • MCITP - Enterprise Support Technician on Windows Vista®

      Microsoft®
      May 2010

    • MCTS - Microsoft Windows Vista®, Configuration

      Microsoft®
      Sept 2009