Ravi Shanker Samad

Team Lead - Service Desk

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Bengaluru, Karnataka, India

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Timeline
About me
Helping organizations take better control of their IT Assets, associated finances and compliance | CAMP | | CHAMP |
Education
- Beldih Church School
  -
- Flaiz Memorial Sr Secondary School
  -
  Intermediate
- National Institute of Management
  2004 - 2006
  GDBA Business Management A
- XLRI - VIL Programs
  2017 - 2017
  Executive Development Program Leadership and Change Management
  6 Months Executive Development Program
- Indian Institute of Management, Calcutta
  2018 - 2019
  EPBM Business Administration and Management, General
Experience
- Choice Solutions Limited
  May 2006 - Jun 2008
  Team Lead - Service Desk
  Incident Lifecycle Management
- Accenture
  Jul 2008 - Mar 2024
  Leading onshore s/w asset management function for a retail banking and financial organisation. Incident Lifecycle Management, SAP L1 Desk Management, Critical Situation Management, Performance Management, Hiring Service Desk Professionals, Vendor Management, Transition.
  - IT Asset Management Associate Manager
    Dec 2020 - Mar 2024
  - S/W Asset & License Management Team Lead
    Feb 2017 - Dec 2020
  - Program Project & Service Management Team Lead
    Jul 2008 - Feb 2017
- DXC Technology
  Apr 2024 - now
  Manager Infrastructure Services
Licenses & Certifications
- ITIL Service Transition (ITIL-ST)
  AXELOS Global Best Practice
  Feb 2015
- ITIL Foundation Level
  EXIN
  Jun 2009
- ITIL Continual Service Improvement (ITIL-CSI)
  AXELOS Global Best Practice
  Jun 2015
- Certified Hardware Asset Management Professional (CHAMP)
  IAITAM
  Dec 2022
- Certified Asset Management Professional (CAMP)
  IAITAM
  Dec 2022
Honors & Awards
- Awarded to Ravi Shanker Samad
  ACE Award FY13 - Numero Uno Accenture December 1, 2013
- Awarded to Ravi Shanker Samad
  Annual ACE Award for FY10 Accenture December 1, 2010
- Awarded to Ravi Shanker Samad
  ACE Award for Q2 FY10 Accenture June 1, 2010
- Awarded to Ravi Shanker Samad
  ACE Award FY09 Accenture June 1, 2009