Ken Geens

Experience

• 

  Cegeka

  Jul 2008 - Jun 2017

  • Incident / request management• Planning of OSS-team – resource pool• Resource allocation (different sites, tasks)• Single point of contact for service manager and 3th parties involved in the OSS-tasks• Trigger the onsite engineers for improvements• Responsible for the day to day business – daily operations• Responsible planning and follow up running projects• Mandatory participant in meetings between different departments• Creating reports from achieved results to discuss in service review meetings Show less

  • Teamlead / Incident Manager (Nike)

    Oct 2015 - Jun 2017

  • Support Engineer

    Nov 2012 - Sept 2015

  • CTS/OSS Teamleader

    May 2011 - Oct 2012

  • Support engineer + I/O Operator

    Sept 2010 - May 2011

  • Helpdesk Agent

    Oct 2008 - Sept 2010

  • Helpdesk Agent

    Jul 2008 - Oct 2008
• 

  Nike

  Jun 2017 - now

  • IT Service Manager

    Sept 2018 - now

  • IT service supervisor

    Jun 2017 - Sept 2018