Tom Hatty

Tom Hatty

Easy Tech

Followers of Tom Hatty872 followers
location of Tom HattyWest Bloomfield Township, Michigan, United States

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  • Timeline

  • About me

    Microsoft Technical Trainer - Azure

  • Education

    • BVM Academy

      2010 - 2014
      HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

      Graduated with 3.92 GPA, class SalutatorianJV/Varsity Basketball (three years), JV/Varsity Soccer, Legion of Mary (neighborhood service), Science Horizons Summer Camp.

    • Ashford University

      2019 - 2020
      Master of Technology Management Computer/Information Technology Administration and Management
    • Le Moyne College

      2014 - 2018
      Bachelor of Science (B.S.) Computer Science with minor in Classical Humanities

      WLMU Lemoyne Radio Host, Captain of Intramural Basketball/Soccer Team, Summer welcome crew/ Fall Orientation Leader. Lemoyne IT

  • Experience

    • Staples

      Aug 2012 - Sept 2014
      Easy Tech

      Serviced customers through computer troubleshooting and repair. Managed the store’s inventory, received product, stocked the sales floor, cashiered, maintained displays, and monitored inventory.

    • Microsoft

      Oct 2014 - now

      Skilling customers in Azure Infra and AI workloads. Build and deliver Azure technical training programs to developers, administrators, architects and partners – to drive adoption of Azure services and increase customer success Protect and grow customer consumption and adoption of cloud solutions and services by leading them to full realization of the targeted business value.Deliver an exceptional customer experience through their lifecycle to expand usage and prevent churn.Ensure warm handoff opportunities and a continued collaboration with internal and external partners to provide a seamless customer experience. Work with customers to troubleshoot personal devices on issues with various Microsoft products, as well as recommending Microsoft products. Host daily customer workshops with 8–10 people in attendance that covers the Microsoft ecosystem of products. Repair and optimize the Windows OS across a variety of devices.

      • Microsoft Technical Trainer

        Jan 2022 - now
      • Enterprise Digital Specialist - Azure Apps & Infra

        Sept 2020 - Jan 2022
      • Customer Success Manager - Azure

        Jun 2018 - Sept 2020
      • Service Advisor

        Oct 2014 - Jun 2018
    • Onondaga Civic Symphony Orchestra

      Apr 2016 - Sept 2016
      Intern

      Unpaid internship for a local non-profit organization. Duties included designing and implementing a new website to replace their outdated site. New site can be found at onondagaorchestra.org.

    • Le Moyne College

      Aug 2016 - Jul 2017
      Information Technology

      Work with students and faculty to maintain Le Moyne’s hardware and services. Duties include general troubleshooting of hardware and software, system maintenance, and service calls to the campus.

    • Rare Ltd

      Feb 2018 - Jun 2021
      Volunteer Community Liaison and Moderator

      Helped with the launch of Sea of Thieves. Was invited to Twycross studio for discussions about the community and development. A community member turned into official moderator. Helped grow an unofficial Discord server from 400 users to 30000+ users. Helped create an official Sea of Thieves Discord server which is currently standing at 165,000+ users. Credited in the credits of the game and have an Easter Egg in the game world

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer Teacher for Girls Who Code

      Issued by Jamesville-DeWitt High School
      Jamesville-DeWitt High SchoolAssociated with Tom Hatty
    • Volunteer Teacher at West Fargo High School

      Issued by TEALS Program on Aug 2020
      TEALS ProgramAssociated with Tom Hatty
    • Volunteer Teacher for Lego Robotics Club

      Issued by Bennett Elementary School on Aug 2018
      Bennett Elementary SchoolAssociated with Tom Hatty
    • Volunteer Teacher at Dilworth-Glyndon-Felton High School

      Issued by TEALS Program on Jun 2019
      TEALS ProgramAssociated with Tom Hatty