Tom Hatty

Experience

• 

  Staples

  Aug 2012 - Sept 2014

  Easy Tech

  Serviced customers through computer troubleshooting and repair. Managed the store’s inventory, received product, stocked the sales floor, cashiered, maintained displays, and monitored inventory.

• 

  Microsoft

  Oct 2014 - now

  Skilling customers in Azure Infra and AI workloads. Build and deliver Azure technical training programs to developers, administrators, architects and partners – to drive adoption of Azure services and increase customer success Protect and grow customer consumption and adoption of cloud solutions and services by leading them to full realization of the targeted business value.Deliver an exceptional customer experience through their lifecycle to expand usage and prevent churn.Ensure warm handoff opportunities and a continued collaboration with internal and external partners to provide a seamless customer experience. Work with customers to troubleshoot personal devices on issues with various Microsoft products, as well as recommending Microsoft products. Host daily customer workshops with 8–10 people in attendance that covers the Microsoft ecosystem of products. Repair and optimize the Windows OS across a variety of devices.

  • Microsoft Technical Trainer

    Jan 2022 - now

  • Enterprise Digital Specialist - Azure Apps & Infra

    Sept 2020 - Jan 2022

  • Customer Success Manager - Azure

    Jun 2018 - Sept 2020

  • Service Advisor

    Oct 2014 - Jun 2018
• 

  Onondaga Civic Symphony Orchestra

  Apr 2016 - Sept 2016

  Intern

  Unpaid internship for a local non-profit organization. Duties included designing and implementing a new website to replace their outdated site. New site can be found at onondagaorchestra.org.

• 

  Le Moyne College

  Aug 2016 - Jul 2017

  Information Technology

  Work with students and faculty to maintain Le Moyne’s hardware and services. Duties include general troubleshooting of hardware and software, system maintenance, and service calls to the campus.

• 

  Rare Ltd

  Feb 2018 - Jun 2021

  Volunteer Community Liaison and Moderator

  Helped with the launch of Sea of Thieves. Was invited to Twycross studio for discussions about the community and development. A community member turned into official moderator. Helped grow an unofficial Discord server from 400 users to 30000+ users. Helped create an official Sea of Thieves Discord server which is currently standing at 165,000+ users. Credited in the credits of the game and have an Easter Egg in the game world