Sunil Borkar

Experience

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  Wolters Kluwer India

  Sept 2021 - now

  Cloud Support Engineer

  Job Title: IT Support Engineer IICompany: Wolters Kluwer IndiaDuration: Sept - 2021 to Till DateLocation: PuneOverview:Wolters Kluwer is a global information services company that provides professional solutions in various industries. It offers software, information, and services to professionals in the legal, business, tax, accounting, finance, healthcare, and regulatory sectors. The company is headquartered in Alphen aan den Rijn, Netherlands, and operates in over 180 countries.A Cloud Support Engineer is responsible for providing technical assistance, troubleshooting, and support to customers who are using cloud services. Their primary role is to ensure that customers can effectively and efficiently utilize the cloud platforms and services they have subscribed to. Here are some:*Customer Support: Respond to customer inquiries, issues, and requests for technical assistance. This involves effectively communicating with customers to understand their problems and provide solutions.*Troubleshooting: Identifying and diagnosing technical issues related to cloud services, infrastructure, applications, and configurations. Cloud Support Engineers need to have a deep understanding of the cloud platforms they support and be able to troubleshoot complex problems.*Issue Resolution: Developing and implementing solutions to resolve customer issues. This may involve providing step-by-step guidance, offering workarounds, or collaborating with development teams to fix bugs and issues.*Technical Expertise: Staying up-to-date with the latest cloud technologies and services. Cloud Support Engineers need to have a deep understanding of cloud architecture, networking, security, storage, databases, and other relevant areas.*Documentation: Creating and maintaining technical documentation, knowledge base articles, and FAQs to help customers and colleagues find solutions independently. Clear and comprehensive documentation is crucial for efficient issue resolution. Show less