ShivaKumar N Ph.D

Experience

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  V 3 Communications

  Jun 1992 - Jun 1994

  Faculty

  Responsibility Planning and conducting training in Computer software. Guiding Students pursuing Master's and Bachelor's Computer degree courses in developing projects.

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  Bishop Heber College

  Jul 1994 - Jan 1996

  Lecturer Cum Programmer

  Responsibility Guiding the students in Developing the projects during their courseHandled projects like Payroll Processing, Library Management, Student Personal Information System etc. which were developed using Oracle 6.0 and Forms 3.0, Cobol and Foxpro.Subjects handledDigital Computer Fundamentals, Computer Graphics, Operating Systems, Computer Networks, Database management Systems, Cobol, Pascal and Fortran.

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  Topnotch Consultants Pvt. Ltd

  Feb 1996 - Dec 1996

  Executive – Systems & Training

  Systems & Training Responsibility Providing technical guidelines in systems development, implementation, production support, hardware tendering and selection, as well as commercial package evaluation. Conduct training, business requirement studies, feasibility studies, and execute some project management functions: proposal preparation, project planning, scheduling, and monitoring.

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  Comat Training Services Pte Ltd, Singapore

  Jan 1997 - Jan 1999

  Training Specialist

  Responsibility Delivering training, designing and writing courses and leading teams of trainers.Providing day-to-day management of Lotus Notes to ensure that it meets on-going corporate requirements.Troubleshoot Notes Client installation issues, and Notes mail migration issues.Assisting in computerization of projects for the company and our Clients.

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  Debis IT Services Pte Ltd. Singapore

  Feb 1999 - Aug 2000

  Lotus Notes Administrator

  Responsibility Responsible for the design, configuration and delivery of a Lotus Notes (version 4.62a and above) enterprise architecture for a global organization. Implementing Lotus Notes policies and guidelines, establishing and enforcing the standards and providing feedback for continuous improvement.Performing capacity studies to analyze current resource utilization and estimates future requirements.Assist and train department staff on Lotus Notes Administration. Prepare instructions and documentation for Admin personnel. Show less

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  I-STT Pte Ltd

  Aug 2000 - Feb 2002

  Systems Consultant

  Responsibility Team Leader of Messaging Support Team (Lotus Notes) consisting of 6 members. Manage and oversee 50+ Notes Server Network. Consolidation of E-Mail System of 12,000 users. Responsible in Support for relationship between Lotus Customer Support Division, LotusProvide overall planning and management of the Notes environment, including architecture, replication, messaging strategies and security. Backup software implementation and management, hardware disaster recovery strategies. Show less

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  Daimler South East Asia Pte Ltd

  Mar 2002 - Jun 2008

  Assistant Manager

  Responsibility - eCollaboration Services Managing the implementation and support of strategic messaging & collaboration solutions for APAC.Responsible for managing and supervising the daily operations of the Shared Services Messaging & Collaboration systems Service Desk for 11 countries.Ensure that all phases of Service Desk support are properly coordinated, monitored, logged, tracked and resolved in an effective and efficient manner.Managing the implementation Change Management and Configuration Management process.- SAP SecurityDesigning and documenting security administration policies and procedures for the SAP environment. Support in establishing and maintaining the security and security procedures for all SAP systems. Continuously improved security configuration to reflect best practices and to prepare for system audits. Show less

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  INautix Technologies Pvt Ltd, Chennai

  Aug 2008 - Jun 2011

  Assistant Vice President, Infrastructure

  Assistant Vice President, InfrastructureManage and support the IT infrastructure for Unified Communication & Collaboration (e-mail, fax, SMS & mobile computing), TPVA (Third Party Vendor Applications), and Remedy Administration.ITIL implementation including the development and delivery of internal ITIL training

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  Pink Elephant

  Jun 2011 - Jul 2012

  IT Management Consultant

  - Implement and support the ITSM Products using Best Practice strategies- Provide training to customers on the ITSM solutions - Prepare recommendations for implementation of new procedures / systems

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  Tata Consultancy Services

  Aug 2012 - Dec 2018

  Consultant - Global Consulting Practice
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  AstraZeneca

  Jan 2019 - now

  Associate Director, Service Excellence