Kent Wilson Sususco, RPm

Experience

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  Concentrix

  May 2012 - Nov 2013

  Technical Support Representative

  As a Tech Support Representative:• Troubleshoot network issues, internet connectivity, and problems involving networking devices which include routers, modem/routers, access points, desktop and laptop computers, gaming consoles, wireless printers, etc.As a Customer Support Representative:• Answer incoming calls from customers• Sort out customers’ inquiries or requests• Ensure that customers’ requests are managed in an appropriate and timely manner• Develop, organize and maintain accurate files• Maximize different Concentrix and client-based tools and applications for customer management and servicing• Deliver a high caliber of service in a friendly, confident, and informed mannerAs a Sales Representative:• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, which may offer up-sell opportunities.• Provide accurate weekly/ monthly/ quarterly sales forecast• Mastery of product knowledge and technical understanding of services to assess client requirements• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage• Manage external competitive pressures and handle objections to retain customers or win new customers• Manage a high volume of customer contacts through phone and email each day – the majority of communication is outbound• Work with your team and management to provide a professional experience during all interactions with customers and prospects• Maintain the customer management system (CRM) to ensure all relevant data is captured• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts. Show less

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  Upwork

  Mar 2013 - now

  Professional Freelancer
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  PRYCE GASES INCORPORATED

  Apr 2015 - Jun 2015

  Human Resources Trainee
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  Pax Libera Mining Inc.

  May 2016 - Aug 2017

  Property Custodian
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  Galaxy Power Solutions Phils. Inc.

  Nov 2017 - Mar 2021

  Administrative/ Human Resources Officer

  HR Supervisor who handled the company's recruitment and selection, compensation and benefits, HRIS, training and development, reward and recognition, organizational design, and succession planning.

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  National Housing Authority - Philippines

  Apr 2021 - now

  Community Relations Officer A

  Basic Function :Responsible for the implementation of identified services for the community relations programs and community information activities in a specific project area.Specific Responsibilities:• Organizes and strengthens the community-based structure.• Identifies housing-related services to be delivered.• Conducts community information/motivation activities on housing.• Identifies/determines community information requirements and motivation activities.• Assess feedback reports gathered from concerned groups and motivation activities.• Prepares project proposals for specific community relations activities.• Prepares periodic accomplishment and status reports.• Prepares communication letters for concerned clients/offices/agencies.• Performs other related functions as may be required. Show less

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  Atlantic Medical Management, LLC

  Feb 2023 - now

  Human Resources Specialist