Farida Demidova

Experience

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  HP

  Aug 2011 - Mar 2013

  Help Desk Engineer

  Engineer of help desk experience providing software, hardware, client/server and networking technical support. —Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills.• End Users Technical support (4000 emp);• Unicenter Trioli Helpdesk system skills.• Managing desktop hardware, Office software system and SAP requirements;• Assisting network support and remote access;• Assisting network installation projects, including cabling;• Remote solution to the problems with the operation of Windows XP, 7 Office 2003, 2010. Show less

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  Hewlett Packard Enterprise

  Mar 2013 - Oct 2015

  IT Support Team Lead

  • End Users Technical support (1500 emp);• VIP Support (Russian and English speaking employers);• Helpdesk team lead activities;• Planning, evaluating and proposing improvements to desktop systems and provide extended support as and when required;• Monthly reporting;• Training new employees;• Assisting server support and maintenance procedures;• Assisting in the maintenance and administration of telephone systems;• Managing desktop hardware, Office software system and 1C requirements;• Support of mobile devices: iOS, Android;• Assisting network support and remote access;• Assisting network installation projects;• Remote solution to the problems with the operation of Windows XP, 7, Office 2003, 2010 Show less

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  KPMG Russia

  Oct 2015 - now

  IT Consultant

  We work with our Clients to analyze business technology issues within their businesses. A Client might approach us for assistance with:• IT Audit, IT Processes and Infrastructure • Quality review of ERP implementation projects • IT Controls assessment and implementation • IT Governance, IT Strategy and Transformation • IT Risk management • IT Security • Revenue assurance Participating in a broad range of IT advisory projects (mostly depending on the chosen advisory lines) helping Clients to meet their business needs. Participation in external IT audit engagements within the audit of financial statements. Show less

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  X5 Retail Group

  Sept 2017 - now

  Manager

  Risk, Control & Compliance