Gemma Robson

Experience

• 

  Direct Line Group

  Sept 2000 - Jun 2004

  Providing timely and accurate detailed information of the performance of designated areas within the Insurance Retail division. Analysing and reporting on Customer Contact Centre information for Green Flag (now UKI Partnerships). Providing Product Managers with essential information to support key pricing and management decisions within the Underwriting Department.

  • Information Analyst

    Feb 2003 - Jun 2004

  • Operations Analyst

    Apr 2002 - Feb 2003

  • Underwriting Analyst

    Sept 2000 - Apr 2002
• 

  SAS

  Jun 2004 - now

  Expert in creating impactful technical content, multimedia demonstrations and presentations, mentoring instructors, and delivering engaging in-person and remote training sessions. Specialising in using Flows in SAS Studio on SAS Viya, SAS Enterprise Guide, programming in SAS and collaborating with a cross continental team. Skilled in creating impactful technical content, multimedia demonstrations, and presentations, as well as mentoring instructors and delivering engaging in-person and remote training sessions. Experienced in using Flows in SAS Studio on SAS Viya, SAS Enterprise Guide, programming in SAS and collaborating with a cross continental team. Leading a team to support digital enablement strategies within the regional education team, focusing on enhancing digital offerings by expanding the capabilities of the LMS (Moodle) to significantly improve and modernise online customer engagement. Enabling rapid adoption of SAS solutions amongst the user community by creating and facilitating public and customised SAS Learning events. Identify, define and solve clients’ business problems using a wide range of SAS solutions.

  • Principle Technical Training Consultant

    Apr 2023 - now

  • Senior Technical Training Consultant

    Aug 2021 - Apr 2023

  • Senior Technical Training Consultant

    May 2018 - Aug 2021

  • Senior Education Consultant

    Jan 2007 - May 2018

  • Solutions Implementation Consultant

    Jun 2004 - Jan 2007